Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 days ago

Sales Operations, Customer Advocate

Harmonic Inc.5 open roles

Where
San Jose, CA, United States, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales Operations, Customer AdvocateHarmonic Inc. · San Jose, CA, United States, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Harmonic Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Harmonic Inc. postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 24 days ago

Harmonic Inc. median: 4 days open

The posting

Job Description

Role Description

We are looking for an experienced Sales Operation, Customer Advocate to own the end-to-end processing of customer orders - from PO entry through fulfillment and shipment coordination. In this role you'll maintain customer records and sales contracts, monitor backlog reports to keep orders moving, and prepare international export documentation. You'll work closely with Operations Planners, Credit, Product Management, Sales and Shipping to keep order status, delivery dates, and product availability aligned, while serving as a responsive point of contact for customers on delays and updates. Beyond day-to-day execution, we want someone who spots opportunities to automate, eliminate errors, and streamline how we work.

You will report to the Director of Sales Operations.

Location

Remote role - can be based anywhere in the US with a preference of West coast.

What you will be doing:

  • Responsible for processing and management of customer orders
  • Manage new PO order entry, fulfillment, and coordinate shipments
  • Recognize Customer needs, set delivery expectations, and inform customers of delays and updates
  • Monitor backlog reports and systems to ensure efficient order handling
  • Support team members with heavy workflow and back-up support
  • Work with cross-functional teams in all aspects of order fulfillment
  • Create and coordinate international export documentation
  • Provide ideas and feedback to management on how to automate work, eliminate errors, streamline workflow, and better serve customers and improve company response time and policies
  • Work very closely with Operations Planners, Credit team, Product Management & shipping team

What you should have:

  • Bachelor’s degree in business-oriented field, or equivalent experience.
  • 5+ years in sales operations, customer service, or sales support in a high-tech environment; international company experience a plus
  • Functional knowledge of Microsoft Office Suite - Excel, Word, and PowerPoint
  • Experience with a CRM and/or ERP system (Oracle and Salesforce) required
  • Strong written and verbal communication skills, with the ability to build rapport with customers and stakeholders at every level
  • Strong analytical and problem-solving skills - able to diagnose issues of varying complexity and pull in the right people to resolve them
  • Highly organized and self-directed, with excellent attention to detail and the ability to juggle multiple priorities against deadlines in a fast-paced, shifting-priority environment - working both independently and as part of a team
  • Willingness to occasionally work outside normal business hours when customer or corporate needs require it

Pay & Benefits

For this role, the estimated base salary range is between $65,000 or $31.25/hr- $85,000 or $40.86/hr. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement:

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]

For more information, please see links below:

OFCCP Posters Landing Page

Know Your Rights

Pay Transparency

#LI-Remote

#LI-KS1

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Harmonic Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Harmonic Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Harmonic Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.