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Open nowFirst seen 7 hours ago

Assistant Manager [Bearden]

harperautowash12 open roles

Where
Knoxville, TN
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Your applicationOpen nowAssistant Manager [Bearden]harperautowash · Knoxville, TN

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 7 hours ago

The posting

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!

What you’ll do

  • Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.
  • Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.
  • Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.
  • Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.
  • Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.
  • Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.
  • Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.
  • Model operational mastery (Tunnel & Finish Lane): Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep. Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.

What you’ll bring

  • Experience leading front-line teams in retail, car wash, automotive, or service operations.
  • A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.
  • Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.
  • Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
  • Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).
  • Clear communication, strong judgment, and follow-through in a fast-moving environment.

Physical & schedule requirements

  • On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.
  • Work indoors/outdoors in changing weather.
  • Availability on weekdays, weekends, and some holidays based on business needs.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Employer-Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Opportunities for Advancement
  • Healthy Work/Life Balance

Eligibility

  • Valid Driver’s License
  • Ability to pass a drug screening per company policy

Success looks like

  • Profitability: Hitting CPLH and cost targets while growing volume and memberships.
  • Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.
  • Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.
  • Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.

Reporting

  • Reports to: Store Manager
  • Direct reports: Supervises staff during assigned shifts

Pay & perks

  • Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.
  • Health & wellness benefits, uniforms, and training.
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