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Open nowPosted 7 days ago

Help Desk Manager

Harrington51 open roles

Where
Harrington International Chino CA, 14480 Yorba Avenue, Chino, California, United States of America
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Your applicationOpen nowHelp Desk ManagerHarrington · Harrington International Chino CA, 14480 Yorba Avenue, Chino, California, United States of America

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Harrington Process Solutions is looking for an experienced IT Helpdesk Manager to lead our technical support team and drive a high level of service across the organization. Reporting to the Chief Information Officer, this role is ideal for a strong people leader who is also technically hands-on. We’re looking for someone who can develop a team, improve helpdesk operations, and still jump in to troubleshoot complex issues when needed. What You’ll Do

Lead, coach, and develop the Helpdesk and End User Support team. Oversee daily helpdesk operations, escalations, SLAs, KPIs, and service delivery. Serve as an escalation point for complex hardware, software, networking, Microsoft 365, and endpoint issues. Improve helpdesk processes, workflows, documentation, and ITIL-based practices. Manage the lifecycle and inventory of company IT assets. Lead and support hardware refreshes, software deployments, migrations, upgrades, and other IT projects. Partner across IT and the business to identify recurring issues and implement long-term solutions.

What We’re Looking For

10+ years of progressive IT Helpdesk, Service Desk, or End User Support experience. 5+ years of technical leadership or management experience. Strong hands-on troubleshooting experience in a mid-size or large enterprise environment. Strong knowledge of Microsoft 365, Active Directory, Azure, Windows Server, PowerShell, Group Policy, and endpoint technologies. Experience with ITSM/ticketing systems and IT asset management. Strong leadership, communication, customer service, and problem-solving skills. Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.

  Preferred: ITIL, PMP, or Microsoft certifications; experience with Freshservice, ServiceNow, or similar platforms; and experience supporting multi-site organizations. If you’re a people-focused IT leader who still enjoys being hands-on and solving problems alongside your team, we’d love to hear from you.

 

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