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Open nowFirst seen 7 hours ago

Apprentice Customer Experience Coordinator

harrisonspinksweb7 open roles

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Your applicationOpen nowApprentice Customer Experience Coordinatorharrisonspinksweb

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The clock on this job

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13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 7 hours ago

The posting

About The Role

We are looking for a motivated and enthusiastic Apprentice Customer Experience Coordinator to join our Customer Experience team. This is a fantastic opportunity to gain hands-on experience whilst working towards a recognised apprenticeship qualification in Customer Service or Business Administration.

No previous experience is required. We're looking for someone with a positive attitude, strong communication skills and a genuine desire to learn.

Location: The Innovation Centre, Leeds LS11 5SB

Hours: Monday – Friday, 37.5 hours per week

What You'll Learn

As part of your apprenticeship, you'll develop skills in:

  • Customer service excellence
  • Business administration
  • Telephone and email communication
  • Order processing and administration
  • Complaint handling and resolution
  • CRM systems and data management
  • Working collaboratively across departments
  • Time management and prioritisation
  • Professional workplace communication

What You'll Be Doing

Working alongside our experienced Customer Experience team, you'll support customers and colleagues by:

  • Answering telephone calls and directing enquiries professionally
  • Responding to customer invoice queries
  • Responding to customer emails and requests
  • Processing customer orders and amendments accurately
  • Supporting customers with product, pricing and delivery enquiries
  • Updating customer information on our CRM system
  • Assisting with customer service cases and complaint handling
  • Liaising with internal departments to resolve customer queries
  • Greeting visitors and supporting reception duties
  • Responding to online customer reviews
  • Supporting administrative tasks across the department

About You

What We're Looking For

You will be:

  • Friendly, confident and approachable
  • Passionate about delivering excellent customer service
  • Organised with strong attention to detail
  • Comfortable using computers and Microsoft Office applications
  • Eager to learn and develop new skills
  • A strong team player
  • Able to communicate effectively with a variety of people
  • Comfortable working in a busy, fast-paced environment

Desirable Skills

  • While not essential, it would be beneficial if you have:
  • GCSEs (or equivalent) in Maths and English
  • Previous customer-facing experience, such as retail, hospitality or volunteering
  • Basic knowledge of Microsoft Excel
  • Good numerical skills

About Us

Grow Your Career with us

At Harrison Spinks, we're proud to be a family-owned business with a passion for quality, innovation and sustainability. As a Carbon Neutral organisation and market leader in luxury sustainable comfort, we are committed to developing talented people and helping them flourish.

Why Join Harrison Spinks?

At Harrison Spinks, you'll become part of a supportive team where your development matters. You'll gain valuable workplace experience, receive on-the-job training, work towards a nationally recognised qualification, and play a key role in helping us deliver an outstanding customer experience.

Our values are at the heart of everything we do. We are Proper, Partners, Planet Friendly, Pioneering and Proud, and we're looking for someone who shares our commitment to teamwork, learning and continuous improvement.

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