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Open nowFirst seen 2 hours ago

Service Appointment Coordinator (BDC)

harrmotorgroup13 open roles

Where
Worcester, MA
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Your applicationOpen nowService Appointment Coordinator (BDC)harrmotorgroup · Worcester, MA

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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 2 hours ago

The posting

Service Appointment Coordinator Service Department | Harr Motor Group

About the Role

As a Service Appointment Coordinator, you'll be the first point of contact for customers scheduling maintenance and repair visits — handling inbound and outbound calls, texts, and emails to book, confirm, and manage service appointments. This is an office environment, phone-forward role that keeps our service drive running smoothly and reflects Harr's standard of excellence.

Position Details Department: Business Development Center (BDC) Reports To: BDC Manager / Service BDC Supervisor Schedule: Full-time | Rotating schedule including some weekends Compensation: Hourly base + performance-based incentives Location: Worcester, MA

Key Responsibilities

  • Handle inbound and outbound calls, texts, and emails for service scheduling in a timely and professional manner
  • Schedule, confirm, and reschedule service appointments based on shop capacity and customer availability
  • Follow up on missed or unconfirmed appointments to reduce no-shows
  • Communicate multi-point inspection findings and recommended services to customers as needed
  • Log all customer interactions accurately in the CRM (DealerMine/Tekion)
  • Coordinate with service advisors and technicians to ensure accurate scheduling and smooth handoffs
  • Follow up with lapsed or uncontacted service customers according to BDC processes and cadences
  • Meet or exceed weekly and monthly appointment and show rate targets
  • Maintain professionalism and empathy when addressing customer concerns or complaints
  • Participate in team meetings, training sessions, and ongoing coaching

What We're Looking For

  • Strong phone presence and clear, professional communication skills
  • Comfortable working in a fast-paced, high-volume scheduling environment
  • Prior customer service, call center, or automotive service experience preferred
  • CRM or basic computer proficiency
  • Detail-oriented with strong organizational and time-management skills
  • Self-motivated, coachable, and goal-oriented
  • Reliable and flexible with scheduling, including some weekend availability

What We Offer

  • Competitive hourly base pay plus performance bonuses
  • Paid time off: 1 week sick pay and 2 weeks vacation
  • Paid training and ongoing development
  • Clear path for growth within the BDC and across Harr Auto Group
  • Health benefits and childcare reimbursement ($100/week)
  • Sign-on bonus: $500 after 90 days of employment
  • $45,000-$68,000 depending on performance and experience
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