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Open nowPosted 59 days ago

PMO Head - Bengaluru

HASHOUT SOFTWARE TECHNOLOGIES14 open roles

Where
Bengaluru
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Your applicationOpen nowPMO Head - BengaluruHASHOUT SOFTWARE TECHNOLOGIES · Bengaluru

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  6. 52.7%60 days
This job: posted 59 days ago

The posting

About Hashout Technologies

Hashout is an Adobe-focused digital experience partner that helps enterprise organizations modernize, build, and operate customer-facing digital platforms. Its expertise spans Adobe Experience Manager, Adobe Commerce, AEM Guides, marketing automation, personalization, technical documentation, and managed services.

Hashout has delivered 200+ enterprise implementations and works with well-known global brands across industries such as BFSI, healthcare and life sciences, high-tech, higher education, manufacturing, and retail/e-commerce.

We're an Adobe Solution Silver Partner, ISO 27001 and SOC 2 certified, and known for staying accountable to clients well past go-live. Our team works across engineering, strategy, design, and leadership in a culture built on trust, flexibility, and collaboration.

As Head of PMO, you will own the design, governance, and execution discipline of Hashout's Project Management Office across all client engagements — spanning AEM Sites, AEM Guides, Adobe Commerce, and managed services accounts. You will be the senior escalation point for delivery risk, the architect of our project governance standards, and a key partner to sales, delivery, and client leadership in ensuring enterprise engagements are scoped, staffed, tracked, and delivered predictably and profitably.

This is a leadership role suited to someone who has run a PMO (or senior delivery function) inside a technology services/systems-integrator environment, ideally with exposure to Adobe Experience Cloud, CMS, or enterprise web/content platform projects.

Key Responsibilities

PMO Strategy & Governance

  • Define and continuously improve Hashout's PMO framework — methodologies (Agile/Scrum, Waterfall, hybrid), templates, RAID logs, status reporting cadences, and stage-gate reviews.
  • Establish consistent standards for project charters, resourcing plans, budgets, and change control across all engagements.
  • Own the tooling stack for project delivery (e.g., Jira, MS Project, Smartsheet, or equivalent) and drive adoption across delivery teams.

Portfolio & Delivery Oversight

  • Maintain real-time visibility into the health of all active client engagements — timeline, budget, scope, resourcing, and risk.
  • Act as the primary escalation point for at-risk projects; drive recovery plans in partnership with delivery leads and account owners.
  • Track and report portfolio-level metrics: utilization, margin, on-time delivery, client satisfaction (CSAT/NPS), and resource forecasting.

Stakeholder & Client Engagement

  • Partner with Sales/Pre-Sales during scoping and SOW development to ensure delivery feasibility and realistic timelines.
  • Serve as an escalation and governance contact for key enterprise clients (e.g., large AEM Sites/Guides/Commerce programs) alongside account leadership.
  • Present portfolio and program status to leadership and, where required, to client steering committees.

People & Process Leadership

  • Build, mentor, and manage a team of Project/Program Managers and Scrum Masters; define career paths and capability-building plans.
  • Drive resource planning and capacity management in coordination with practice/engineering leads.
  • Champion a culture of accountability, proactive risk management, and continuous process improvement across the delivery organization.

Mandatory Skills & Experience:

Experience

  • 13+ years in project/program management, with 3–5+ years leading a PMO or senior delivery function within an IT services, digital agency, or systems-integrator environment.
  • Proven track record managing a portfolio of concurrent enterprise client engagements (multi-workstream, multi-geography preferred).
  • Experience in CMS/DXP, web platform, or enterprise content management delivery strongly preferred — Adobe Experience Manager (AEM), Adobe Commerce, or similar platforms is a plus.
  • Experience working with global/enterprise clients across industries such as BFSI, Healthcare, Higher Education, or High-Tech is an advantage.

Skills

  • Deep fluency in both Agile and Waterfall/hybrid delivery methodologies.
  • Strong financial acumen — budgeting, margin management, resource forecasting.
  • Excellent stakeholder management and executive communication skills, including direct client-facing governance experience.
  • Hands-on experience with PM tooling (Jira, Confluence, MS Project, Smartsheet, or similar) and reporting/BI tools for portfolio dashboards.
  • Strong people leadership — experience building and mentoring PM teams.

Certifications (preferred, not mandatory)

  • PMP, PgMP, PRINCE2, or equivalent
  • Certified ScrumMaster (CSM) / SAFe Agilist
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