Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Senior Client Success Manager - US

hashtagpaid3 open roles

Pay
$90,000 – $100,000 a year
Where
New York
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Client Success Manager - UShashtagpaid · New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on hashtagpaid's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 72 days ago

The posting

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

The Role

As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management.

You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth.

You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers.

Key Responsibilities

  • Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
  • Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews
  • Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives
  • In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)
  • Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores
  • Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities
  • Manage multiple programs simultaneously with periods of varying workload and complexity
  • Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
  • Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement
  • Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions
  • Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

To be successful, you'll need to

  • Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
  • Develop and present data-driven recommendations to support account growth and retention
  • Address client concerns proactively, leveraging data and internal experts as needed
  • Seamlessly manage creator relationships and campaigns to deliver operational excellence
  • Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
  • Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings

About you

  • You’re client-obsessed and driven to go above and beyond to keep clients happy
  • You create meaningful relationships and deeply understand client campaign goals and broader business objectives
  • You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs
  • You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking
  • You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once
  • You’re data-driven, using insights to tell compelling stories and guide decisions
  • You’re a strong collaborator who shares learnings, best practices, and resources with your team
  • You have a growth mindset and consistently seek feedback for self-improvement
  • You have experience in digital and creator marketing and a strong understanding of social media platforms
  • You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
  • You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals
  • Experience working with enterprise-level clients in agency, or creator tech is highly preferred

Why #paid

  • We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
  • We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
  • We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
  • We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
  • We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
  • We empower learning through meaningful career progression and the autonomy to test new ideas

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against hashtagpaid's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on hashtagpaid's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    hashtagpaid's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.