The posting
We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there – our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.
We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.
Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics.
Job Title: Motor Pricing Account Manager
Location: Bexhill/Leicester/London – Hybrid
Role overview
Account Management is responsible for understanding the profitability of the Motor portfolio and the key drivers of macro performance, ensuring we have the insight required to make the right pricing and trading decisions.
As Motor Pricing Account Manager, you will play a key role in the actuarial process used to form our view of profitability. This includes claims development, pricing strength, large losses and analysis of performance across different products and segments.
A key part of the role is bringing these different views together, understanding where there is uncertainty and using judgement to turn analysis into clear conclusions and recommendations. The role sits at the intersection of actuarial process and commercial pricing decision-making.
Key responsibilities
- Claims development: Lead the regular production and review of claims-to-ultimate assessments, including chain ladder projections, helping ensure development assumptions are appropriate and differences between actual, ultimate and Pricing Strength views are understood.
- Pricing Strength: Contribute to the accuracy and continued development of our Pricing Strength process (risk models based on offline characteristics, that are calibrated and inflated by Account Management), helping ensure it provides a robust view of the profitability of business being written today and that emerging movements are understood, challenged and clearly communicated.
- Inflation: Develop forward-looking views of claims inflation, working with Claims and other relevant teams to understand expected changes and reflect them appropriately in profitability assessments.
- Products and segments: Develop views of profitability across individual products and segments, identifying the underlying drivers of performance and areas where experience differs from expectation.
- Large losses: Develop our approach to large loss modelling, ensuring the volatility, frequency, severity and development of large claims are appropriately reflected in the overall profitability view.
- Profitability assessment: Bring together different indicators of performance to develop a coherent view of current and prospective Motor profitability, rather than relying on any individual model or metric.
- Performance investigation: Investigate differences between actual and expected performance, determining whether movements are driven by claims development, inflation, frequency, severity, mix or other changes in the portfolio.
- Commercial insight: Translate actuarial analysis into clear commercial insight, explaining what changes in profitability mean for pricing, growth and trading decisions.
- Cross-functional working: Work closely with Actuarial, Data Science, Claims, Reserving and Risk Pricing to ensure Account Management incorporates the appropriate data, assumptions and expertise when forming its view.
- Process development: Contribute to the continued development, automation and governance of Account Management processes, improving their robustness, repeatability and accessibility.
- Technical leadership: Coach and support analysts working on Account Management analysis, providing guidance and constructive challenge, and helping connect individual work to wider Account Management objectives.
- Role scope: The role will not have direct reports initially but will be expected to demonstrate leadership through analyst coaching, effective collaboration and influence across teams.
Essential skills/experience
- Strong analytical and numerical skills, with experience using data to understand business performance.
- Good understanding of claims development and methods for projecting claims to ultimate, including the ability to understand and challenge chain ladder projections.
- Understanding of the drivers of insurance profitability, including frequency, severity, claims inflation, large losses and portfolio mix.
- Ability to understand different analytical or actuarial views and exercise judgement when they do not give the same answer.
- Strong SQL skills, sufficient to understand underlying data and processes, investigate performance, and provide technical support and direction to analysts.
- Some python skills are helpful, but not necessary, as some of our modelling is done in python.
- Ability to turn complex analysis into a clear explanation of what has happened, why it has happened and what action should be taken.
- Ability to work effectively with other teams to ensure Account Management has the data, assumptions and expertise required to form robust views.
- Ability to coach and develop analysts and help them understand how their work contributes to wider Account Management objectives.
- Curious and inquisitive, with a willingness to challenge existing assumptions and investigate unexpected results.
- Confidence communicating findings and recommendations to technical and non-technical stakeholders.
- Good knowledge of the personal lines insurance market is preferred, although candidates from other relevant analytical or actuarial backgrounds will be considered.
Recruitment Process:
Recruitment screening call
1st Round Intro with the hiring leader
Case Study round – a mix of Technical and Competency
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year)
Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
29/11/2026
