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Open nowPosted 6 days ago

Assistant Operations Manager

HATCH ASIA CONSULTING PTE. LTD.

Pay
SGD 6,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowAssistant Operations ManagerHATCH ASIA CONSULTING PTE. LTD. · Central, Singapore

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 6 days ago

The posting

ROLE SUMMARY

This position provides key support to the Operations Manager in the oversight of end-to-end daily operations spanning ocean, air, rail, warehousing, and land transport. It carries delegated authority to assume full leadership of the department during the Operations Manager’s absence.

ROLE RESPONSIBILITIES

  • Supervise full shipment lifecycle: booking follow-ups, milestone tracking, and seamless handovers across ocean, air, barge, rail, and road transport modes
  • Ensure all jobs progress without delay.
  • Monitor and enforce compliance with all company SOPs including Email Communication, Operational Workflow, Office Work Environment and conduct daily checks on email hygiene, subject-line discipline, and documentation standards.
  • Ensure all client emails are acknowledged and responded to within 24 hours, with urgent matters addressed immediately
  • Review customer communication, completeness, and mandatory information
  • Oversee the customer invoicing process ensuring non-project invoices are issued within 4 working days and project invoices within 7 days of job completion.
  • Verify that all required billing inputs (PO,job ref, costs, supporting docs) are captured early and accurately.
  • Review supplier invoices and flag discrepancies promptly
  • Coordinate the quotation process including standard company terms and clauses.
  • Enforce RFQ timelines and accuracy in submission.
  • Prepare daily, weekly, and monthly operational reports including shipment status, billing status, exception logs, and KPI dashboards.
  • Present operational performance data to the Operations Manager and support management review meetings
  • Assign and reassign daily tasks among Operations Executives

JOB REQUIREMENTS

  • Minimum5-7 years of hands-on experience in freight forwarding and logistics operations, with at least 2-3 years in a supervisory or team lead role.Experience across multi-modal transport (ocean, air, barge, rail, land) required. Experience in dry docking operations and cruise logistics an added advantage
  • Demonstrated ability to supervise, mentor, and develop operations staff. Experience in task allocation, performance monitoring, and on-the-job coaching
  • Excellent analytical and trouble shooting abilities. Capable of identifying issues, implementing solutions, and preventing recurrence
  • Professional attitude, integrity, accountability, confidentiality, and ability to work under pressure.Flexibility to work outside standard hours during peak operational periods

Posting text belongs to the employer. Removal requests: contact us.

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