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Open nowPosted today

IFM Manager – Integrated Facilities Management

Hayleys102 open roles

Where
Sri Lanka
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Your applicationOpen nowIFM Manager – Integrated Facilities ManagementHayleys · Sri Lanka

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Hayleys postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

Hayleys median: 13 days open

The posting

Job Description

IFM Manager – Integrated Facilities Management

The IFM Manager will be responsible for overseeing integrated facilities management operations across assigned sites, ensuring service quality, operational efficiency, client satisfaction and cost-effectiveness. The role involves acting as the primary point of contact for day-to-day facilities management operations, ensuring the seamless delivery of technical and soft services, leading technical and administrative teams, managing client relationships, overseeing maintenance programmes, controlling budgets and supplier performance, and ensuring compliance with Environmental, Health and Safety (EHS) standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities

  • Act as the primary point of contact for day-to-day facilities management operations across assigned sites.
  • Lead and manage technical, administrative and soft services teams, ensuring effective performance, discipline and employee engagement.
  • Ensure compliance with client requirements, SLAs, KPIs, EHS policies and applicable safety regulations.
  • Develop annual operating budgets, monitor expenditure and ensure services are delivered within approved budgets.
  • Manage the commercial performance of facilities operations, focusing on cost optimisation and value delivery.
  • Oversee preventive, corrective and reactive maintenance programmes, ensuring assets are properly maintained in accordance with established maintenance schedules.
  • Coordinate with the Supply Chain team to identify, select and manage suppliers and contractors, ensuring service quality and cost efficiency.
  • Monitor supplier performance, asset tagging and maintenance activities in accordance with contractual requirements.
  • Identify and implement innovative processes and operational improvements to enhance service quality, productivity and cost-effectiveness.
  • Monitor SLA performance, identify operational challenges and implement corrective actions to achieve KPI targets.
  • Maintain effective communication with clients and internal stakeholders, providing timely operational updates.
  • Conduct regular client performance reviews, develop improvement plans and monitor their implementation.
  • Prepare and submit weekly, monthly and annual operational and financial reports.
  • Oversee incident and injury investigations, conduct root cause analyses and ensure the timely implementation of corrective actions.
  • Manage HR-related matters, staff administration, performance evaluations and team development.
  • Ensure all employees and service providers comply with client-specific policies, procedures and safety requirements.

Candidate Profile

  • Bachelor's degree in Facilities Management, Engineering, Business Administration or a related field.
  • Minimum of five years' experience in facilities management, including at least three years in a managerial capacity.
  • Proven experience in managing properties exceeding 5,000 sq. m or facilities serving more than 300 end users.
  • Experience in leading and managing teams of more than 15 employees.
  • Proven experience in facilities operations, maintenance management and client relationship management.
  • Strong technical knowledge of building systems, including HVAC (VRV and central air conditioning), electrical systems, plumbing, drainage and fire protection systems.
  • Knowledge of high- and low-voltage power supply and distribution systems, generators and Uninterruptible Power Supply (UPS) systems.
  • Understanding of gas supply systems, fire detection systems, grease traps, kitchen exhaust systems and other building-related equipment.
  • Practical experience in facilities operations, preventive and corrective maintenance.
  • Experience in budgeting, financial reporting, cost control and commercial management.
  • Sound knowledge of supplier management, contract management and project management.
  • Familiarity with Computer-Aided Facilities Management (CAFM) systems and maintenance planning tools.
  • Proficiency in Microsoft Office applications and Computer-Aided Design (CAD) platforms.
  • Strong leadership, communication, coordination and problem-solving skills, with the ability to manage multiple priorities and work effectively under pressure.
  • Project Management (PM) certification, other relevant professional certifications and operating licences will be added advantages.

If you think you have what it takes to be successful in this challenging role, please click on “Apply Now”. Pay and benefits of this above position will be competitive, and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.

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