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Open nowPosted 6 days ago

Teamleader Customer Service

Hays

Where
Gent, Belgium
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Your applicationOpen nowTeamleader Customer ServiceHays · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hays's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 6 days ago

The posting

Customer Service | Order Entry | Team leader | Transport & Logistiek | Procesoptimalisatie | Kortrijk Als Teamleader Customer Service neem je de verantwoordelijkheid over een team van vier Customer Service-medewerkers. Je zorgt voor structuur, duidelijke afspraken en een uniforme werkwijze binnen de afdeling.Het gaat om een meewerkende leidinggevende functie waarbij je ongeveer 50% van je tijd operationeel actief blijft binnen Customer Service en Order Entry. De overige 50% besteed je aan de aansturing, coaching en verdere ontwikkeling van het team.

Over het BedrijfJe komt terecht in een groeiende Belgische transport- en logistieke organisatie met ongeveer 100 medewerkers. De onderneming is gespecialiseerd in nationale en internationale transportoplossingen en combineert een familiale bedrijfscultuur met een sterke focus op digitalisering, kwaliteit en langetermijnrelaties.Binnen de organisatie staan teamwork, open communicatie en daadkracht centraal. Je krijgt de ruimte om verantwoordelijkheid op te nemen en actief mee te bouwen aan een efficiëntere Customer Service-afdeling.

Jouw nieuwe rol

Je staat onder andere in voor:

  • Aansturen, coachen en begeleiden van het Customer Service-team
  • Verdelen van klanten, dossiers en dagelijkse werkzaamheden
  • Bewaken van de kwaliteit en continuïteit van de dienstverlening
  • Geven van feedback en bijsturen waar nodig
  • Beheren van de werkuren en verlofplanning van het team
  • Operationeel opvolgen en verwerken van klantendossiers
  • Optreden als aanspreekpunt bij complexere vragen of problemen
  • Bewaken van duidelijke afspraken met klanten
  • Kritisch evalueren en verbeteren van bestaande werkprocessen
  • Digitaliseren en efficiënter organiseren van de Customer Service-werking
  • Ondersteunen van de onboarding en opleiding van nieuwe medewerkers
  • Deelnemen aan klantenbezoeken en operationele overlegmomenten

Jouw Profiel

  • Relevante ervaring binnen Customer Service of Order Entry
  • Ervaring binnen transport of logistiek is belangrijk
  • Ervaring met het begeleiden, coördineren of aansturen van medewerkers
  • Bereid om leidinggeven te combineren met operationeel werk
  • Gestructureerde, nauwkeurige en verantwoordelijke werkhouding
  • Goede mondelinge en schriftelijke kennis van Nederlands, Frans en Engels
  • Vlot met Excel en interesse in digitale systemen en automatisering
  • Sterk in communicatie en in het geven van constructieve feedback
  • Klantgericht, proactief en oplossingsgericht
  • In staat om met verschillende persoonlijkheden samen te werken
  • Zelfstandig, ambitieus en stevig in je schoenen

Posting text belongs to the employer. Removal requests: contact us.

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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