Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Child Account Success Representative (Remote)

hcmportal2,086 open roles

Pay
$25 – $38 an hour
Where
US - PHOENIX HUB (AZPHO)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowChild Account Success Representative (Remote)hcmportal · US - PHOENIX HUB (AZPHO)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on hcmportal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. hcmportal postings stay open a median of 10 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

hcmportal median: 10 days open

The posting

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Child Account Success Representative supports the retention and growth of qualifying child accounts. This role focuses on providing proactive engagement, responsive issue support, and implementation assistance for child accounts under an existing parent to ensure a consistent and effective customer experience.

The Child Account Success Representative partners closely with Customer Success Managers (CSM), Strategic Account Managers (SAM), Product Sales Managers (PSM), Operations, and other internal stakeholders to align child-account activity with the holistic parent-customer strategy. This role plays a key part in strengthening customer relationships, improving service outcomes, identifying risks and growth opportunities, and helping customers successfully use UPS solutions and support channels.

Key Responsibilities:

  • Acknowledge internal and external escalated customer requests, communicate clear next steps, and provide a timeline for resolution.
  • Respond to and resolve customer support requests, complaints, claims, billing concerns, fraud incidents, compliance violations, and technology support needs through the appropriate support channels.
  • Escalate ongoing delivery, pickup, feeder, and other service issues through Operations and established escalation channels.
  • Collaborate with parent account owners (CSM/SAM/PSM) to understand the holistic customer strategy, support contract compliance, and develop solutions that retain and grow child accounts.
  • Surface child-account risks, recurring issues, and insights that require escalation or action at the parent-account level.
  • Participate in customer business reviews as needed to provide child-account insights and support the broader customer strategy.
  • Track account trends, address negative performance drivers, identify business needs, quantify sales leads, and pass competitive opportunities to the parent account owner.
  • Conduct initial customer engagement to understand shipping needs, identify key contacts and decision makers, and coordinate with local Operations when needed.
  • Support CSM/SAM/PSM-led implementation efforts for new child accounts under an existing parent, including customer implementation planning, EDI and technology setup troubleshooting, claims and EFT setup, fraud or hazardous-materials issue resolution, and customer-facing training. Business Development-owned opportunities are supported by the Implementation Team.
  • Maintain knowledge of UPS products and services and present value-based solutions that align with customer needs.
  • Educate customers on UPS service-support channels, self-service options, prevention measures, and UPS Terms and Conditions of Service.
  • Coordinate customer and operational readiness for peak season, including forecasts, special pickups, empties, weekend air and ground pulls, surge management, and small-package or feeder needs.
  • Document customer engagements in CRM (DRIVE), including customer contacts, event descriptions, outcomes, commitments, and next steps.

Qualifications:

  • Experience in sales, customer support, sales support or operational roles
  • Strong communication, problem-solving, and organizational skills
  • Ability to manage multiple tasks, prioritize effectively, and follow through on execution
  • Familiarity with logistics and customer shipping workflows, with a solution-oriented mindset
  • Quick learner with high attention to detail and strong follow-through
  • Proficiency in Microsoft Office products
  • Experience with Salesforce (DRIVE) or similar CRM platforms, with the ability to utilize data to support execution and decision-making
  • Ability to collaborate effectively across multiple internal and external stakeholders
  • Bachelor’s degree preferred; relevant experience may substitute

Additional Information for Internal Candidates

  • This job is grade 102
  • Final date to apply for internals will be 11:59pmEST Nov 13th

Compensation: Our compensation reflects the cost of labor across several US geographic markets. The hourly pay for this position ranges from $25/hr. - $38/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against hcmportal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on hcmportal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    hcmportal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.