The posting
Job Description
Every Argos store, hub and operations site depends on facilities that work, and they need to work all the time. As our Head of Facilities Management, Operations and Systems, you'll own the strategy that makes that happen.
You'll plan, shape and improve how Facilities Management services are delivered across our operations locations. That covers equipment, fabric and services, all maintained to industry-leading standards. You'll manage our external managing agent (and shape whatever model comes next), so we get real value for money and protect the performance and reputation of our brand.
This is a chance to bring the latest technology and ideas from the FM industry into a national retail business. You'll report to the Director of Property and work with senior leaders across Argos. The service you design will have a direct impact on colleagues and customers every day.
What you'll be doing
- Designing and delivering the revenue and capital budgets for Facilities Management, finding savings without compromising quality or service
- Setting the strategic direction for how Facilities services are structured and delivered, using the latest technology and industry efficiencies
- Managing and developing our relationship with the external managing agent, so the service always meets Argos' strategic needs
- Making sure service level agreements meet the needs of the business, and driving performance against targets
- Leading, coaching and developing the Facilities Management leadership team to deliver strong results
- Building trusted relationships with senior colleagues so you understand, plan for and meet their needs
- Creating strategies to manage the lifecycle of our assets, from both a financial and an engineering perspective
- Using our biannual retail customer satisfaction surveys to understand how we're performing and spot opportunities to improve, while building knowledge of FM across the retail network
What experience you'll bring (essential skills)
- Experience selecting and managing outsourced service providers across a multi-site environment
- Extensive experience of contract and supplier negotiation and management, including developing and managing KPIs
- Senior-level Facilities Management experience in a complex, multi-site environment, delivering high-quality service within strict budgets
- A track record of building and leading a high-performing team
- The ability to set and deliver a strategic vision
- Strong client liaison and service delivery experience
- Excellent relationship-building skills, with the ability to work across the whole business
- The confidence to present, influence and operate at Board level
It would be great (but isn't essential) if you also have: knowledge of food retail organisations and the services they need, and degree-level education.
Responsibilities
At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.
Qualifications
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares).
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
