Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Customer Care Coordinator - Home Care (Brisbane Northside)

Healthcare Australia52 open roles

Where
Brisbane Northside, QLD, Australia
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Coordinator - Home Care (Brisbane Northside)Healthcare Australia · Brisbane Northside, QLD, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Healthcare Australia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Healthcare Australia postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 2 days ago

Healthcare Australia median: 24 days open

The posting

Company Description

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

Job Description

Are you passionate about making a meaningful difference in the lives of older Australians?

We are looking for a proactive and compassionate Customer Care Manager to join our dedicated team, supporting clients across our home care caseloads in Brisbane North.

You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.

Day to Day you will:

  • Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
  • Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
  • Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
  • Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
  • Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
  • Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.
  • Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Lets talk about you!

You bring strong communication and relationship-building skills with a customer-first approach, and you’re able to quickly build rapport with new clients while adapting to different teams. You are proactive and results-driven, with the ability to meet business targets and deadlines. You have a solid understanding of the Home Care and broader health services environment, experience in a customer-focused service business, strong technology and systems competency (MS Office and CRM systems), and the ability to work independently while contributing effectively as part of a wider team.

Why Join HCA?

✨ People-First Culture – We care deeply about our people and live our values

💻 Hybrid Work Flexibility – Work from home and the office with great balance

🎉 Extra Leave Benefits – Including a day off for your birthday

If this sounds like you, put an application in now to be considered.

Mandatory Requirements

  • A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons
  • Full drivers license, your own registered and insured (comprehensive) vehicle

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Healthcare Australia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Healthcare Australia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Healthcare Australia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.