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Open nowPosted 6 days ago

Customer Care Manager - Home Care (Self-Managed Clients)

Healthcare Australia52 open roles

Where
Melbourne, VIC, Australia
Work mode
Hybrid
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Your applicationOpen nowCustomer Care Manager - Home Care (Self-Managed Clients)Healthcare Australia · Melbourne, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Healthcare Australia's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Healthcare Australia postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 days ago

Healthcare Australia median: 24 days open

The posting

Company Description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Job Description

Homecare My Way is a premier provider of home care services and a new addition to HCA. As a fast paced, exciting offering we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.

Based in Melbourne CBD, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. Managing a caseload of self-managed clients in a virtual capacity - no home visits required - you are responsible for ensuring that all service delivery and compliance reporting requirements are met. You will also work collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.

Day to day you will:

  • Develop care plans that support the delivery of quality outcomes for clients in line with their funding
  • Actively promote Homecare My Way services to meet growth targets
  • Complete all funding and debt management activities
  • Ensure all client documentation and case notes are up to date, complete and of a high standard
  • Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways’ related policies and procedures

Let's talk about you!

A successful candidate will demonstrate a strong understanding of Aged Care and/or other health and community services. You will bring experience from working in customer focused environments and have excellent time management and prioritisation skills, exceptional communication skills, both written and verbal - imperative to working in this 'virtual' office-based role. You will be able to demonstrate a willingness to learn and adapt to changing environments/ markets. Candidates with a background in nursing are highly desirable.

With HCA you’ll be rewarded with:

  • Flexible hybrid working conditions that empower work-life balance
  • Access to extra leave with a day off for your birthday plus a rewards and benefits platform
  • Salary Packaging - novated leasing and more! Available with Smart group
  • Be part of a well-respected Australian based organisation of more than 1000 employees!

Apply Now button to get your application started.

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.

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  1. A CV for this posting

    Written against Healthcare Australia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Healthcare Australia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Healthcare Australia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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