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Open nowPosted 27 days ago

Team Leader - Home Care Support Workers

Healthcare Australia52 open roles

Where
Sydney, NSW, Australia
Work mode
Hybrid
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Your applicationOpen nowTeam Leader - Home Care Support WorkersHealthcare Australia · Sydney, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Healthcare Australia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Healthcare Australia postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 27 days ago

Healthcare Australia median: 24 days open

The posting

Company Description

Homecare is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

Job Description

Are you a Team Leader from with aged care and support worker experience? Healthcare Australia (HCA) is looking for an exceptional Service Delivery Lead who knows how to build great teams and deliver outstanding outcomes for clients.

This is a hands-on people leadership role where you will lead a team of Support Workers across a broad Sydney service area. You'll be out in the field, coaching and mentoring your team, supporting client relationships, managing service issues and working closely with Recruitment, Rostering and our broader Homecare team to make sure we have the right people delivering the right support. Day to day you will:

  • Lead & develop: Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
  • Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
  • Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
  • Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
  • Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Let's talk about you!

You may be an experienced support worker ready to jump into a leadership role, or you may have previous experience as a retail manager and are now a support worker? Either way, you understand the Home Care environment and bring exceptional leadership skills!

We are looking for an experienced people leader who understands frontline care and brings the following skills:

  • - Experience coaching, mentoring and developing staff.
  • - A strong understanding of the realities of frontline care and supporting vulnerable clients.
  • - Confidence managing client concerns, complaints and difficult conversations.
  • - Excellent relationship-building and communication skills.
  • - The ability to manage multiple priorities in a busy environment.
  • - Confidence working across multiple stakeholders and teams.
  • - A current driver's licence and the ability to travel across the service area for field visits.

If you're an energetic, solutions-focused leader who enjoys being close to your team and wants the opportunity to reshape and strengthen a workforce, this could be your next career move.

Why join Healthcare Australia?

HCA is a well-respected Australian healthcare organisation with more than 3,000 employees, including doctors, nurses and allied health professionals. You'll join a team where your leadership has a direct impact — on our people, our clients and the quality of care we deliver.

You'll also enjoy:

  • Work Life Leave – 5 additional days off after one year, once annual leave has been used
  • Hybrid working – 3 days in the office during probation, moving to 2 days in the office and 1 day working from home after probation
  • The opportunity to grow your leadership and workforce management career within a growing healthcare organisation

Ready to take the next step in your leadership career? Join Healthcare Australia and help us build a workforce that delivers exceptional care. Apply now, we would love to hear from you!

Veterans are encouraged to apply. At HCA, we are committed to embracing diversity and providing a safe working environment.

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  1. A CV for this posting

    Written against Healthcare Australia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Healthcare Australia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Healthcare Australia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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