Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Knowledge Management Analyst

healthdirect6 open roles

Where
477 Pitt St, Haymarket NSW 2000, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowKnowledge Management Analysthealthdirect · 477 Pitt St, Haymarket NSW 2000, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on healthdirect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 5 days ago

The posting

Fixed-term contract until 30th June 2027 with view to extend Play a hands-on role supporting a nationally significant aged care service Hybrid working (2 days in office), easy commute to our Haymarket office

  About us At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services. About the opportunity We are seeking a Knowledge Management Analyst to develop, maintain and continuously improve the My Aged Care Knowledge Management System (KMS) - a critical resource used daily by contact centre staff, Healthdirect teams and the Department of Health, Disability and Ageing. In this role, you will translate complex policy, system and operational requirements into clear, structured and easy-to-follow work instructions that support the consistent delivery of the My Aged Care service. Key Responsibilities

Develop, maintain and audit knowledge articles to ensure accuracy, relevance and integrity of stored information Navigate simple HTML code to support document creation and editing Track document update requests from suggestion through approval to go-live, keeping status and next actions visible Assign metadata, tags and keywords to articles, and maintain content menus to support effective search and navigation Validate work instructions against relevant systems, including CRM platforms such as Dynamics, Siebel or Twilio Engage stakeholders and subject matter experts to validate assumptions and incorporate feedback before changes go live Participate in call calibration and other operational forums to identify knowledge improvement opportunities Provide accurate reporting on KMS activity, usage data and performance to Service and Strategy Leads

About You You are an experienced knowledge management professional or technical writer with a strong eye for detail and a talent for turning complex information into clear, practical content. You understand how frontline users consume information, and you bring strong stakeholder engagement skills to manage competing priorities in a fast-paced service environment. What you'll bring to the role

Demonstrated experience in a Knowledge Management, Knowledge Analyst, Technical Writing or similar role within a complex operational or service delivery environment Proven experience developing end-user work instructions, operational procedures, process documentation and scripting Experience working with a Knowledge Management System, including content lifecycle management, version control, approval workflows and content governance Strong stakeholder engagement and interpersonal skills, with the ability to work collaboratively with subject matter experts and senior stakeholders Confidence navigating business systems and applications, and familiarity with basic HTML or similar content formatting tools Experience within government, health, aged care, disability or another regulated service environment is desirable

Why join Healthdirect Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape the quality, safety and experience of the My Aged Care service for older Australians and their families. We are committed to creating a culture where you can bring your whole self to work. Our benefits include:

Flexible work arrangements (2 days per week in office, pro-rated for part time employees); 14 weeks company Paid Parental Leave for both parents; Multi-dimensional wellbeing program that is run by our people for our people; Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au. As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Click Apply to submit your application. Please note, you must have the right to live and work in Australia to apply for this role.

 

About us At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services. About the opportunity We are seeking a Knowledge Management Analyst to develop, maintain and continuously improve the My Aged Care Knowledge Management System (KMS) - a critical resource used daily by contact centre staff, Healthdirect teams and the Department of Health, Disability and Ageing. In this role, you will translate complex policy, system and operational requirements into clear, structured and easy-to-follow work instructions that support the consistent delivery of the My Aged Care service. Key Responsibilities

Develop, maintain and audit knowledge articles to ensure accuracy, relevance and integrity of stored information Navigate simple HTML code to support document creation and editing Track document update requests from suggestion through approval to go-live, keeping status and next actions visible Assign metadata, tags and keywords to articles, and maintain content menus to support effective search and navigation Validate work instructions against relevant systems, including CRM platforms such as Dynamics, Siebel or Twilio Engage stakeholders and subject matter experts to validate assumptions and incorporate feedback before changes go live Participate in call calibration and other operational forums to identify knowledge improvement opportunities Provide accurate reporting on KMS activity, usage data and performance to Service and Strategy Leads

About You You are an experienced knowledge management professional or technical writer with a strong eye for detail and a talent for turning complex information into clear, practical content. You understand how frontline users consume information, and you bring strong stakeholder engagement skills to manage competing priorities in a fast-paced service environment. What you'll bring to the role

Demonstrated experience in a Knowledge Management, Knowledge Analyst, Technical Writing or similar role within a complex operational or service delivery environment Proven experience developing end-user work instructions, operational procedures, process documentation and scripting Experience working with a Knowledge Management System, including content lifecycle management, version control, approval workflows and content governance Strong stakeholder engagement and interpersonal skills, with the ability to work collaboratively with subject matter experts and senior stakeholders Confidence navigating business systems and applications, and familiarity with basic HTML or similar content formatting tools Experience within government, health, aged care, disability or another regulated service environment is desirable

Why join Healthdirect Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape the quality, safety and experience of the My Aged Care service for older Australians and their families. We are committed to creating a culture where you can bring your whole self to work. Our benefits include:

Flexible work arrangements (2 days per week in office, pro-rated for part time employees); 14 weeks company Paid Parental Leave for both parents; Multi-dimensional wellbeing program that is run by our people for our people; Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au. As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Click Apply to submit your application. Please note, you must have the right to live and work in Australia to apply for this role.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against healthdirect's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on healthdirect's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    healthdirect's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.