Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Support Center Analyst

HealthPartners885 open roles

Pay
$24 – $36 an hour
Where
Bloomington, MN, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport Center AnalystHealthPartners · Bloomington, MN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HealthPartners's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. HealthPartners postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

HealthPartners median: 17 days open

The posting

Job Description

HealthPartners is hiring a Support Center Analyst. The person in this role is responsible for providing technical support to employees and users by troubleshooting and resolving a variety of software, hardware, and technology-related issues. The Analyst responds to support requests received through phone calls, live chat, online portals, and ticketing systems (approximately 20-40 per analyst daily) while delivering positive customer experiences. This role includes after-hours on-call responsibilities.

The Support Center Analyst investigates and resolves routine to moderately complex technical issues, documents incidents and service requests, escalates system outages to leadership, and helps ensure HealthPartners' technology systems and services operate effectively.

Reporting to the Supervisor, Support Center, this individual will join a collaborative team of analysts with a variety of experience levels and technical expertise. This IT support position plays a vital role in supporting the organization's day-to-day technology needs.

Required Qualifications:

  • High school diploma or equivalent, plus completion of a 6–12-month Information Technology program, or an equivalent combination of education and related experience
  • Three (3) years of customer service experience, preferably in a technical support environment
  • Ability to troubleshoot, analyze, and resolve computer-related issues while clearly communicating solutions to both end users and technical teams.
  • Strong verbal and written communication skills, with the ability to explain technical information to a variety of audiences.
  • Experience resolving practical problems involving multiple processes, systems, and variables.
  • Ability to interpret and follow written, verbal, and diagram-based instructions.
  • Strong organizational skills with the ability to prioritize and manage work independently.
  • Demonstrated commitment to providing exceptional customer service.
  • Ability to participate in on-call support and work outside of normal business hours, including evenings and weekends, as needed.
  • Proficiency with Microsoft Office applications, including Teams.
  • Working knowledge of computer hardware, software, and technology services
  • Strong analytical and critical thinking skills
  • Experience in creating documentation such as reports, business correspondence, and basic procedures or user guides.
  • Ability to task-switch and change direction quickly to meet the daily needs of the Support Center and its customers.

Preferred Qualifications:

  • Previous ServiceNow experience
  • Five or more (5+) years of customer service experience in a technical support environment

Hours/Location:

  • Monday through Friday
  • Training is conducted onsite for the first two weeks at the HealthPartners Bloomington corporate office (8170 33rd Avenue South, Bloomington, MN 55425), with training hours of 7:30 a.m. to 4:00 p.m. After the initial two-week training period, training will transition to a remote format. Upon successful completion of training, employees may choose a remote, onsite, or hybrid work arrangement based on individual needs and business requirements.
  • Team members may be assigned to either core business hours (8:00 a.m. to 5:00 p.m.) or after-hours shifts as part of their regular work schedule. Typical after-hours shifts are 11:30 a.m. to 8:00 p.m. or 12:00 p.m. to 8:30 p.m., Monday through Thursday. Friday schedules generally fall within business hours, approximately 9:30–10:00 a.m. to 6:00–6:30 p.m. Final shift assignments are determined during training based on business needs and training readiness.
  • Team members also participate in an on-call rotation that may require occasional evening or weekend support outside of their regularly scheduled hours.

Compensation Range:

This position is available at an intermediate or senior level, depending on qualifications.

  • Intermediate Analyst: $24.04 - $36.06 hourly
  • Senior Analyst: $27.86 - $41.80 hourlyCompensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).

Responsibilities:

  • Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experience problems with hardware, software, networking, and other computer related technologies.
  • Manages problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to other Support Center Analysts.
  • Maintains HealthPartners IS&T incident and problem management database.
  • Maintains history records and related problem documentation.
  • Maintains excellent customer relationships.
  • Consult with programmers to explain software problems or to suggest potential software changes.
  • Prepares and analyzes standard statistical reports.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HealthPartners's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HealthPartners's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HealthPartners's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.