Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 days ago

Customer Success Strategist

Hearst Newspapers57 open roles

Where
Austin, TX, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success StrategistHearst Newspapers · Austin, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hearst Newspapers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Hearst Newspapers postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 14 days ago

Hearst Newspapers median: 4 days open

The posting

Job Description

Title: Customer Success Strategist

Join Hearst Austin Media Group and The Austin American-Statesman, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach and best-in-class advertising solutions!

At Hearst Austin Media Group and The Austin American-Statesman we are driven by a commitment to inform, inspire, and provoke—boldly and authentically. Our employees are encouraged to be relentless, fearless, and startlingly original as they tell stories that shape our community and beyond. We nurture a culture of continuous learning, innovation, and integrity, empowering our team to push boundaries and grow professionally. Together, we build a legacy of excellence, where every contribution helps shape the story of one of the most celebrated media organizations in the world.

Hearst Austin Media Group operates on a hybrid work week schedule and works three days a week in office.

Role Overview: Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company's digital marketing solutions.

Why Hearst Austin Media Group and The Austin American-Statesman? Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers.

What will you do?

· Customer Experience: Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.

· Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.

· Pipeline Management: Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.

· Product Expertise: Become an expert on our digital and print products/services.

· Client Interaction: Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.

· Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.

· Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.

· Implementation: Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.

· Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.

· Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

What will it take to be successful?

· Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination.

· Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them.

· Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results.

· Communicator: You are a lively and intelligent person with a stimulating influence on others.

· Trend-savvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective.

What we’re looking for:

· Education: BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.

· Experience: 2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.

· Skills: Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).

· Mindset: Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen.

What we offer:

· Dynamic Environment: A great work environment where it's never boring.

· Comprehensive Training: Paid in-depth sales and product training.

· Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.

· Collaborative Culture: Ideas and input are always welcome. · Learn more about Hearst Newspapers at www.joinhnp.com

Our Benefits: At Hearst Newspapers we not only support our employees through personal and professional development, but we also believe in promoting each individual’s physical, financial and emotional wellbeing (and that of their family). Our industry-leading benefits include:

· Physical Wellbeing: Medical, Dental, and Vision coverage to keep you and your family healthy.

· Invest for the Future: Competitive retirement plan with matching program in most markets.

· Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.

· Paid Parental Leave: Support for growing families, with paid leave for new parents.

· Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.

· Emotional Wellbeing: Be your best self with our mental wellness benefits.

· LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.

· Fertility Coverage & Menopause Support: Helping you along every step of your family journey.

· Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy. · And more, click here for additional benefits and details.

Join us at Austin Media Group and The Austin American Statesman and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Austin advertising market!

About Hearst Newspapers:

With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories–growing newsrooms, diversifying tools, evolving platforms–to support the millions of people who trust us each month to help them make decisions, take action and be inspired.

Be a part of something bigger–Your Headline Awaits

#LI-DH1

#LI-Hybrid

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hearst Newspapers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hearst Newspapers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hearst Newspapers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.