The posting
About Us:
About the Role:
- Prepare patients for physician visits
- Connect with patients, ensure video and audio work, and add interpreters as needed
- Obtain signed telehealth consent forms
- Obtain photos of insurance cards
- Prepare patients for physicians
- Take medical information over the phone
- Document medical history, medications, dosing, and primary complaint
- Obtain baseline vitals and verify baseline labs
- Conduct KCCQ survey
- Answer incoming calls
- Engage in confirmation calls for upcoming appointments
- Perform chart checks and engage in chart prep prior to patient visits
- Schedule follow up appointments and labs
- Proactively identify opportunities for improvement and risk mitigation
- Execute policies that promote the best patient experience
About You:
- Education: High school diploma or equivalent
- Certification: Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required
- Experience: 1-3 Years of experience as a Medical Assistant to include providing virtual care to patients
- Skills: Exceptional people skills, a GREAT communicator, outstanding organization and multitasking, and detail-oriented with a focus on process
- Traits: Self-driven and excited to support new technology, a fast learner that is flexible and adaptable with a passion for delivering an outstanding patient experience
About Our Culture:
- We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
- We are fast-paced & agile: we move quickly, iterate often, and value experimentation
- We are remote-first: ownership, autonomy, and trust are at the core of how we operate
- We care about diversity: diversity allows us to build an excellent patient experience
- We care about each other: we are stronger together through a culture of mutual respect and active support.
- We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family
- We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status



