The posting
Job Description
At Heathrow, every journey begins with insight. As a Forecasting Analyst within our Traffic & Market Insights team, you’ll play a pivotal role in keeping the wider business informed and supporting operational, financial and strategic decisions through accurate, data-driven tactical and medium-term forecasts. The team translates complex market trends, airline schedules and passenger behaviours into actionable intelligence that informs planning, investment and operational performance.
You’ll work closely with colleagues across Finance, Strategy, Operations, Business Development and Customer Insights, ensuring Heathrow’s forecasts reflect the latest airline schedules, market dynamics, passenger trends and wider external factors. Your analysis will help the business understand the drivers of traffic performance and outlook, supporting operational planning, financial forecasting, capacity decisions and strategic and regulatory activity.
Responsibilities
- Developing, maintaining and delivering robust tactical and medium-term forecasts across passengers, aircraft movements, transfers, baggage and cargo, using statistical models and market intelligence.
- Analysing macroeconomic, airline, and travel industry trends to assess their impact on Heathrow’s performance.
- Collaborating with Finance, Strategy, Operations, Business Development and Customer Insights teams to align forecasts with business planning and performance targets.
- Producing clear, insightful reports and presentations that communicate complex data to non-technical audiences.
- Producing regular and ad-hoc traffic, market and forecasting insight for senior management and wider internal and external stakeholders, including Executive-level reporting, regulatory submissions, monthly reporting and weekly traffic updates.
- Supporting scenario analysis and sensitivity testing to inform strategic and regulatory submissions.
- Continuously improving forecasting methodologies and tools to enhance accuracy and transparency.
Qualifications
- Strong analytical and quantitative skills, with experience in data modelling and forecasting techniques.
- Experience working with large and complex datasets from multiple sources, applying appropriate validation and quality assurance to deliver accurate and reliable outputs.
- Practical experience using Power BI and data visualisation tools, proficiency in SQL and at least one analytical programming language such as Python or R, together with strong Excel skills.
- Strong analytical curiosity, with the ability to look beyond headline numbers, understand the underlying drivers of traffic performance and forecast change, and communicate complex insights clearly to varied audiences.
- Strong attention to detail and commitment to producing high quality, reliable outputs.
- Experience working collaboratively across teams and managing multiple priorities.
#LI-Hybrid
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
