The posting
Overview of the Position:
The Director of Quality provides strategic direction and operational oversight for the company’s Quality Assurance and Quality Control functions. As the principal owner of the company’s Quality Management System (QMS), this role is accountable for maintaining compliance with AS9100, AS9120, and applicable customer and regulatory requirements; driving continuous improvement; and ensuring that Aero Glen consistently delivers products and services that meet the highest standards of quality, reliability, and customer satisfaction.
Essential Duties and Responsibilities:
- Establish and execute the company's quality strategy in alignment with business objectives, customer expectations, and applicable industry requirements. Develop measurable targets and provide visibility of quality performance and risks.
- Develop and manage the department’s staffing plan, training strategy and resource requirements. Ensure clarity of accountability, roles, responsibilities and decision making throughout the quality organization.
- Balance customer requirements, compliance obligations, operational efficiency, and business performance without compromising product conformity or regulatory compliance.
- Maintain overall accountability for the effectiveness and continual improvement of the company's AS9100- and AS9120-certified Quality Management System, ensuring operating procedures are approached with a risk-based thought process and effectively integrated and monitored.
- Oversee the company’s audit program ensuring readiness and execution of internal audits, external certification audits and customer audits. Maintain relationships with certification bodies, auditors and external stakeholders. Execute effective and timely responses to all notifications, findings and corrective actions.
- Evaluate the quality and compliance implications of new contracts, acquisitions and significant business process changes.
- Manage the supplier quality management program, including supplier approval, qualification, monitoring, risk assessment, and performance evaluation.
- Oversee the investigation and resolution of customer quality issues, including root cause analysis, containment, corrective action, and effectiveness verification. Utilize structured analysis methods such as 5Whys and 8 Disciplines in response to quality issues.
- Oversee processes and controls for first article inspection and receiving inspection, including inspection plans, workflow and disposition of non-conforming materials. Ensuring that inspection activities are well documented and appropriate for product or vendor risk, customer expectations and company procedures.
- Partner with Sales, Supply Chain and Operations to identify and implement continuous improvement initiatives to address reoccurring deficits in process, performance or product.
- Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.
Other Knowledge, Skills, and Abilities:
- Demonstrated ability leading a team to achieve business objectives.
- Demonstrated ability to identify process issues and drive process improvement.
- Open-minded self-starter with the ability to adapt, improvise and problem solve.
- Ability to work independently on multiple tasks and projects with various stakeholders.
- Organizational skills to manage transactional details.
- Experience supporting organizational growth, acquisitions or system implementations preferred.
- LEAN certification highly desired.
- Experience managing and maintaining current quality assurance control principles.
- Exceptional Microsoft Office proficiency (Excel, Access, PowerPoint Presentations).
Education / Experience Requirements: Bachelor’s degree in Business or Engineering or related degree with a minimum of 10 years of related Aerospace experience; or equivalent combination of education and work experience.
Other Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Physical Demands and Work Environment:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 50 pounds.
- Vision Requirements:
- Minimum 20/25 corrected vision.
- Pass Color Vision eye exam.
- Is regularly required to sit and use hands to finger, handle, or feel.
- Is frequently required to talk or listen.
- Works in moderate noise levels.
- Travel up to 20%.
