The posting
WE’RE HEIDI.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
THE ROLE
We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates.
You will be embedded with health systems across Australia, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems.
You will partner closely with Heidi's commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow.
We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
WHAT YOU’LL DO
- Own product and revenue outcomes for a portfolio of health system accounts
- Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
- Make build-vs-configure trade-offs for every engagement
- Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
- Build extensible product so what you ship for one account becomes a configurable module for the next
- Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
- Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
- Drive adoption within customer accounts until clinicians use it daily
- Navigate compliance and regulatory requirements as product constraints
IF WE’D WORKED TOGETHER THE LAST 6 WEEKS, YOU’D HAVE:
- Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities
- Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release
- Written a deployment playbook from your first account that made the second engagement two weeks shorter
- Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach
- Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments
WHAT YOU’LL NEED
- BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
- 4+ years in product roles, though we care more about what you've shipped than years on the clock
- A romantic streak about software and a belief that great design transforms someone's day
- You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
- Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
- You default to building over requesting
- Strong opinions, weakly held; you'll shift the room when you're right
- Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem
NICE TO HAVE
- Experience in health tech
- Experience with EHR Integrations
IF YOU ANSWER ‘NO’ TO THESE QUESTIONS, THIS MAY NOT BE THE JOB FOR YOU:
- Are you an execution powerhouse?
- Have you shipped something this week?
- Are you good at games?
- Did you have a weird teenage hobby?
- Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
- Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
HOW WE SHOW UP
- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
