The posting
WE'RE HEIDI.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
THE ROLE
Asia is one of our Emerging Markets, in less than three months we had over 20,000 sign ups and we need to harness that demand. The team is new and has since been built into a proper commercial function, split into named enterprise accounts, mid-market, and inbound.
You'll own the most strategic, must-win accounts, generally 1,000+ seats, that can move the regional number on their own. Some are already in motion which you'll pick up immediately alongside your own hunting. The market is expanding, Heidi's language capability is landing with buyers before they've even taken a call.
WHAT YOU'LL DO
- Inherit live enterprise conversations already in motion and pick up exactly where they stand from week one
- Run POC programs to demonstrate real world value in healthcare environments
- Coordinate with engineering & implementation teams to drive integration work with the customer
- Build new pipeline against the named must-win list across Asia, hunting accounts on top of what you inherit
- Navigate buying committees that span clinical, IT, procurement, and executive stakeholders, and turn their competing priorities into one deal that moves
- Quarterback internal Heidi resources, engineering, clinical, and legal, to solve enterprise-specific requirements without letting the deal stall
- Have a clear read on which deals actually move our ARR target and which are noise
- Write the playbook as you go. Qualification, deal review, integration handoff. Most of it doesn't exist yet in this market
WHAT YOU'LL NEED
- 6+ years closing complex, long-cycle enterprise software deals, though we care more about what you've shipped/built than years on the clock
- A romantic streak about software. You believe great products can transform an industry
- You're comfortable being the one person holding a deal together when procurement, IT, and a hospital board are all moving at different speeds
- You're energised by ambiguity, not stalled by it. There's no complete enterprise playbook here, and you’ll help build it
- Passion for AI, shown through hands-on building, prototyping, or side projects
- You default to building over requesting
- You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them
HOW WE SHOW UP
- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
WHY HEIDI?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
DEI STATEMENT
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
