The posting
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
Heidi sits in an unusual position. We lead a category being built for the first time. Hundreds of thousands of clinicians found us on their own, started using the product for free and told a colleague. The market is open and the clinicians in it already like the product. Your job is to turn those smaller scale use cases into enterprise deals.
You're the first line to Heidi in DACH. Inbound demand connects you with practices, MVZs and hospital groups already using us, and you decide whether to qualify each one in, out or close it yourself. Where the signals run thin, you build the outbound.
For most clinicians you'll be the first person from Heidi they ever speak to. You'll both triage inbound to your Account Executive where it belongs and close your own deals from day one, because we want people as close to the frontline as possible. You'll build a network across German-speaking healthcare that outlasts the role.
What you’ll do
- Work the inbound queue and the warm product signals across DACH. Your day goes to clinicians and practices already using Heidi, where the product tells you who's outgrown the free version.
- Build outbound where the signals are thin: pick the practice groups, MVZs and hospital groups worth going after and work them in German.
- Research the accounts behind those signals, work out who else in the practice or hospital group needs to be in the conversation, and build the angle for each one.
- Reach the people the signals point to, across calls, email and social, while the interest is still fresh.
- Book demos and meetings for your AEs with enough context that nothing is lost in the handoff.
- Own small SMB deals end to end, from first conversation through to closed.
- Keep HubSpot accurate, keep the pipeline moving and hit your qualified-lead number every month.
- Partner with AEs, Marketing, Product, Operations and Customer Success so what you promise on the call matches what clinicians get, and so the German-language product and collateral keep up with what you hear.
- Track what's shifting in German healthcare (regulation, the practice groups, the insurers, the competitive set) and tell the team what you're hearing on the phones.
What we're looking for
- Native or fluent German, and English that allows you to work in a global team.
- You've worked somewhere with a high bar, whether that's tech, sales, creative, banking, consulting, or PE/VC. We care more about what you've achieved than any time in a sales role.
- You care about what we do. You'd rather learn how the product works than memorise a pitch.
- You can hold a conversation with anyone and get to the point of it fast. Clinicians have extremely busy schedules, you respect that and still get the meeting.
- Knowing how German healthcare buys (who decides in a Praxis, an MVZ or a hospital group, and who pays) is a head start. If you don't know it yet, you're the type who'd learn it in your first month.
- Organised and self-running. You run your own list, your own day and your own follow-ups without being chased.
- Passion for AI, shown through hands-on building, prototyping or side projects.
- You default to building over requesting.
- You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.
How we show up
- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.
