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Open nowFirst seen 4 days ago

German-speaking Customer Support Representative

helfy/3a.00817 open roles

Where
Tibilisi
Work mode
On site
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Your applicationOpen nowGerman-speaking Customer Support Representativehelfy/3a.008 · Tibilisi

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. helfy/3a.008 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

helfy/3a.008 median: 1 days open

The posting

About the Role

Helfy is looking for a German-speaking Customer Support Representative to join our growing team in Tbilisi. This role combines customer-facing support with Back Office operational tasks to ensure a smooth and efficient customer experience.

Location & Conditions

Location: Pekini Street, Tbilisi, Georgia

Work Mode: On-site only

Working Hours:

  • Monday-Friday: 13:00-22:00
  • Occasional weekend shifts may be required

Salary: 2,200 GEL (net) + performance-based bonuses

Responsibilities

Customer Communication & Support

  • Communicate with customers via email, phone calls, WhatsApp,and live chat.
  • Provide clear, accurate, and timely responses to customer inquiries.
  • Assist customers with placing orders, refunds, exchanges, and general account-related questions.

Product & Platform Knowledge

  • Develop a strong understanding of Helfy’s products and website functionalities.
  • Navigate the platform efficiently to quickly locate and provide relevant information.

Order & Request Management

  • Process customer orders and requests via the administrative panel and email.
  • Handle re-shipments, refunds, and order corrections when needed.

Back Office & Operational Tasks

  • Perform Back Office tasks, including order verification, data validation, and internal follow-ups.
  • Update internal systems and tools to ensure accurate order and customer data.
  • Coordinate with internal teams to support operational workflows and case resolution.

Issue Resolution & Escalation

  • Troubleshoot issues such as payment delays, delivery problems, or technical difficulties.
  • Handle customer complaints professionally by offering appropriate solutions and alternatives.
  • Escalate complex or sensitive cases to relevant departments (technical, product, operations, etc.).

Internal Communication & Reporting

  • Share insights and feedback on customer experience and support processes.
  • Collect and report data for technical and product teams.

Documentation & Process Improvement

  • Upload relevant documentation to the website or internal tools for team use.
  • Collect customer feedback, respond to evaluations, and proactively engage with dissatisfied customers.

Requirements

  • Fluent German (mandatory).
  • Conversational English (international team; internal communication mainly in English).
  • Strong computer skills and ability to work with multiple tools and platforms.
  • Strong problem-solving skills with the ability to make quick, effective decisions.
  • Customer-oriented mindset with strong attention to detail.
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