The posting
Position Overview
HELP Home Services is expanding its Home Services Division with a new Garage Door Services Department. We are seeking a dependable, customer-focused Garage Door Technician to join our growing team. In this role, you will learn to conduct residential garage door safety and operational inspections, perform basic preventative maintenance within the scope of your training, explain findings to homeowners, and identify opportunities for additional service or upgrades. This is an opportunity to build hands-on technical skills while helping establish a strong foundation for a new service line.
Key Responsibilities.
• Inspect residential garage doors, openers, tracks, hardware, and related components for visible safety, operational, and maintenance concerns. • Assess garage door function and condition using company inspection procedures and document findings accurately. • Perform basic preventive maintenance, including lubricating appropriate moving parts, in accordance with training and safety procedures. • Explain inspection findings and service options, and clearly and professionally recommend next steps to homeowners. • Identify potential repair, replacement, or upgrade opportunities and coordinate referrals with the appropriate sales or service team. • Provide accurate information about available services and pricing within company guidelines • Complete service records, customer notes, and required reporting using company technology. • Meet established standards for inspection quality, productivity, safety, documentation, and customer satisfaction. • Support other department activities as assigned and help establish consistent processes as the new service line grows.
Qualifications
• Basic familiarity with hand and power tools and willingness to learn garage door systems; relevant handyman or remodeling experience is a plus.
• Strong customer service, communication, organization, and time-management skills. • Ability to work independently and accurately document inspection findings. • Ability to measure and perform basic installation tasks, such as weatherstripping or trim, when trained and authorized. • Ability to work at residential locations, indoors and outdoors, and use ladders safely. • Valid driver’s license and driving record that meet the company's requirements for any driving duties. • Experience in handyman services, light remodeling, home maintenance, inspections, or a related customer-facing service role. (Preferred)
Benefits • Competitive hourly pay with potential sales or bonus commission opportunities, subject to applicable plans. • Company vehicle and fuel card • Comprehensive benefits package (Health, dental, and vision insurance) • Voluntary Supplemental Benefits: Additional coverage options, including short-term and long-term disability insurance, critical illness insurance, and pet insurance. • 401(k) with company match • PTO • Training, professional development, and opportunities for advancement as the department grows.
Work Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 75 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range
$50,000—$75,000 USD
About HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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