Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

AI Support Engineer

helpware-inc44 open roles

Where
Taguig, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAI Support Engineerhelpware-inc · Taguig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on helpware-inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 6 days ago

The posting

Job Summary The Technical Support Specialist L2 serves as the Tier 2 escalation point for technical support within the organization, working closely with the Helpdesk Technician I and the Network & Security Analyst. This role goes beyond traditional support by leveraging scripts and automation workflows that improve helpdesk efficiency, reduce manual workload, and enhance the overall end-user experience. The identification and implementation of improvements is encouraged. This position is remote-friendly and operates within a collaborative, digitally connected IT team.

Key Responsibilities

Tier 2 Support

  • Receive and resolve escalated tickets from the Helpdesk Technician I that exceed Tier 1 scope
  • Diagnose and troubleshoot complex hardware, software, OS, and application issues remotely
  • Manage user accounts, permissions, and access provisioning via Active Directory or equivalent
  • Document resolutions and contribute to the IT knowledge base to reduce repeat escalations
  • Collaborate with the Network & Security Analyst on issues involving connectivity, access controls, or security incidents
  • Coordinate remote onboarding/offboarding processes including system access provisioning and remote configuration guidance

AI-Driven Automation & Scripting

  • Write and maintain scripts (PowerShell, Python, Bash, or similar) developed with the assistance of AI tools to accelerate delivery and improve accuracy
  • Identify and build automation workflows for tasks such as patch management, reporting, account provisioning, and system monitoring — using AI to enhance scope and effectiveness
  • Use AI platforms and tools to generate, test, refine, and document scripts and automations
  • Partner with the Network & Security Analyst to automate security checks and compliance reporting
  • Continuously evaluate IT processes for automation opportunities, applying AI-assisted development practices to deliver solutions faster
  • Stay current with AI tools and techniques relevant to scripting, automation, and IT operations

Required Qualifications

  • 2–4 years of experience in IT support, with demonstrated Tier 2 or escalated support experience
  • Proficiency with Windows and/or macOS environments
  • Hands-on scripting experience in PowerShell, Python, or Bash
  • Familiarity with Active Directory, Microsoft 365, and common enterprise applications
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Working knowledge of AI tools applied to scripting or automation (e.g., prompt engineering, AI-assisted code generation, API integrations)
  • Strong analytical and troubleshooting skills
  • Clear written and verbal communication skills

Preferred Qualifications

  • CompTIA A+, Network+, or equivalent certification
  • Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.)
  • Familiarity with cloud environments (Azure, AWS, or Google Workspace)
  • Experience with AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, OpenAI API, Power Automate)
  • Exposure to security practices and tools in collaboration with a security-focused team member

Soft Skills

  • Self-motivated with an ability to work independently and manage competing priorities
  • Curious and proactive about emerging technology, particularly AI-driven tooling
  • Patient and clear when communicating technical concepts to non-technical users
  • Collaborative team player who supports peers across skill levels
  • Comfortable working remotely with strong async communication habits

Location: Philippines – Open to applicants residing in Cebu or Manila.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against helpware-inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on helpware-inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    helpware-inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.