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Open nowPosted 10 hours ago

Customer Support Representative

Helpware36 open roles

Where
Lima, Peru, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support RepresentativeHelpware · Lima, Peru, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Helpware's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Helpware postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 10 hours ago

Helpware median: 11 days open

The posting

Customer Service Representative | Peru | On-site

Here's the deal!

People don't call us because they bought a stapler. They call because they bought tickets to see their favorite artist, attend a championship game, or experience an event they've been looking forward to for months. When something goes wrong—a missing ticket, a payment issue, a question about an event, or a last-minute concern—you'll be the person helping make things right. As a Customer Service Representative, you'll support customers before, during, and after some of the biggest sports, music, and entertainment events around the world. Every conversation is an opportunity to turn frustration into excitement and create an experience customers remember for the right reasons.

Your day-to-day!

• Assist customers through phone, email, chat, and other support channels

• Help customers with ticket purchases, payments, account access, event information, and order-related inquiries

• Investigate and resolve issues while delivering a positive customer experience

• Communicate difficult information with empathy, professionalism, and confidence

• Support customers before, during, and after live events

• Handle fulfillment-related issues and ensure customer requests are completed accurately and on time

• Make decisions that balance customer satisfaction with company policies

• Maintain productivity, quality, and customer satisfaction goals

• Identify opportunities to improve processes and customer experiences

• Represent our partners' brands with professionalism and enthusiasm

What you need

• Previous customer service experience in one or more support channels (phone, chat, email, or social media)

• Excellent verbal and written communication skills in both English and Spanish

• Availability to work full-time, including evenings, weekends, and holidays as needed

• Strong computer skills, including Microsoft Office and web-based applications

• Ability to multitask and perform well in a fast-paced environment

• Strong problem-solving skills and sound judgment

• Ability to remain calm and professional during challenging customer interactions

• Comfortable working with customers from different cultures and backgrounds

Nice to have

• Experience in ticketing, live events, entertainment, sports, travel, or eCommerce

• Experience supporting back-office or administrative processes

• Additional language skills

• Knowledge of major sports leagues, concerts, festivals, and live entertainment events

• Experience contributing to process improvements or customer experience initiatives

What you get

• Competitive salary

• Hybrid role

• Paid training

• Career growth opportunities

• Supportive team environment

• Work with an international company and global clients

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One press. We do the rest.

  1. A CV for this posting

    Written against Helpware's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Helpware's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Helpware's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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