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Open nowPosted 5 hours ago

English Customer Support – Talent Pool

Helpware45 open roles

Where
Ukraine, Remote
Work mode
Remote
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Your applicationOpen nowEnglish Customer Support – Talent PoolHelpware · Ukraine, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Helpware's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Helpware postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 5 hours ago

Helpware median: 13 days open

The posting

Helpware is a global company providing outsourcing and back-office services, with offices in the USA, Mexico, Ukraine, and the Philippines. We help businesses of all sizes free up their teams so they can focus on strategic, high-value tasks.

We are continuously growing our talent community and welcome applications from people interested in future English Customer Support Representative opportunities.

While we don't have an active opening at the moment, we're building a talent pool of qualified candidates who may be contacted when new opportunities become available.

Skills and Qualifications

  • Excellent written English skills;
  • Experience in Customer Support will be a plus;
  • Basic technical background and confidence in using various apps and online tools;
  • Proactive approach, empathy, and problem-solving skills;
  • Customer-oriented mindset and ability to adapt to different communication styles;
  • Ability to multitask, prioritize, and manage time effectively.

Responsibilities

Depending on the future project, responsibilities may include:

  • Providing customer support to website users;
  • Handling customer inquiries and complaints, offering appropriate solutions and alternatives;
  • Following communication procedures, guidelines, and policies;
  • Responding promptly to customer inquiries via chat and email;
  • Keeping records of customer interactions, transactions, comments, and complaints;
  • Working with CRM systems, online tools, and cloud-based platforms;
  • Performing other related tasks assigned by the client and/or Helpware managers.

What We Offer

Depending on the project and future opening, our benefits may include:

  • Competitive compensation linked to the EUR exchange rate;
  • Medical insurance after the trial period;
  • English classes;
  • Corporate training and team events;
  • Opportunities to grow within an international company.

Interested in Future Opportunities?

If you have strong written English skills and enjoy helping people, we'd love to hear from you!

Apply now to join our Talent Pool. We'll keep your profile in mind and may reach out when a suitable Customer Support opportunity becomes available.

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  1. A CV for this posting

    Written against Helpware's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Helpware's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Helpware's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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