The posting
Company Description
At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
Job Description
Must be local to the State of Michigan. Position will require occasional onsite work.
General Summary:
Under the general direction of the Project Manager, Manager, or the Director, develops and enhances a Customer Facing Digital Solutions environment, which includes design, architecture, programming, metadata and repository creation. Provides direction and guidance to less experienced team members. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance, and support of Customer Focused Digital Solutions related systems. Troubleshoots and tunes existing applications. Conducts research into new applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse. Incorporates existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse. The responsibilities also include troubleshooting application issues and/or data issues when they arise. The Senior Digital Analyst is a leader in an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects.
The ideal candidate will have significant experience leveraging different Epic applications and using analytical skills to seek out, research and evaluate a variety of options to provide clients with high quality solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.
Principal Duties & Responsibilities:
- Subject matter expert (SME) in one or more digital applications’ capabilities including Epic applications and features for users, owners, and administrators of solutions.
- Keeps abreast of new Tools & Technology and functionalities across the application(s).
- Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
- Facilitates meetings with clients to gather and document requirements and explore potential solutions.
- Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.
- Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
- Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
- Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
- Assists in analyzing testing results throughout the project.
- Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project.
- Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members.
- Provides support, escalation response to production problem issues/errors.
- Performs root cause analysis and application resolution.
- Provides on call second-level escalation response for client issues and problem tickets
- Assists in providing time estimates for project related tasks.
- Lead and conduct conference room pilots and demonstrations.
- Demonstrate solutions to client in a workshop setting.
- Promotes teamwork and leads by example.
- Assignment of work and development of less experienced team members.
- Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.
Qualifications
Education & Experience Required:
- Bachelor’s degree required; Advanced degree preferred.
- 9 years of applicable work experience required; 5 years applicable experience in a Healthcare setting preferred. Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience.
- Deep Experience with one or more Epic Applications such as Ambulatory, MyChart, Cadence, and Cheers is preferred.
- Good understanding of HIPAA data Privacy and Security requirements.
- Previous supervisory experience preferred.
- Ability to be flexible and work analytically in a problem-solving environment.
- Good organizational, multi-tasking, and time-management skills.
- Excellent communication (written and oral) and interpersonal skills.
- Proven ability to work independently and as a team member.
- Experience with the System Development Life Cycle (SDLC).
