Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Returns Representative - New Berlin, WI

Henry Schein53 open roles

Pay
$34,381 – $47,275 a year
Where
New Berlin - Wisconsin
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowReturns Representative - New Berlin, WIHenry Schein · New Berlin - Wisconsin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Henry Schein's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Henry Schein postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 7 days ago

Henry Schein median: 8 days open

The posting

OVERVIEW:

The Returns Representative is responsible for managing and processing customer, technician, branch and vendor returns within a distribution center environment. This role involves researching customer accounts, verifying product and inventory information, determining the proper disposition of returned merchandise, and ensuring accurate documentation and compliance with company procedures. This position requires strong computer proficiency, attention to detail, problem-solving abilities, and effective communication with customers, vendors, and internal departments.

Schedule: Monday-Friday, with standard working hours of 8:00 AM-4:30 PM CST or 7:30 AM-4:00 PM CST (following completion of training).

Work Location: This is a fully on-site position based at our New Berlin, WI Distribution Center. Candidates must reside within a reasonable commuting distance of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process customer, technician, and branch overstock returns accurately and efficiently in accordance with department guidelines.
  • Move returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack or cart.
  • Determine the appropriate disposition of returned products to maximize return on investment (ROI), including properly identifying and handling hazardous materials.
  • Research customer accounts and credit information across multiple computer systems
  • Accurately process, pack and document products being returned to vendors for credit or replacement.
  • Ensure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keep records of all significant interaction.
  • Serve as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs) for warranty, core, and non-needed returns.
  • Process technician and branch overstock returns.
  • Accurately maintain both shared and individual tracking spreadsheets with fellow Returns Team Schein Members (TSMs).
  • Identify research including verification of correct item code, serial number, lot number, expiration date, as well as tie back to original purchase order.
  • Provide regular reporting to management on product and vendor related information.
  • Receive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).
  • Communicate professionally and effectively via phone and email with customers, technicians, field representatives and business partners.
  • Performs other reasonably related duties that may be assigned
  • Participates in special projects and performs other duties as required.

In addition to essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

QUALIFICATIONS

Experience:

Experience with basic warehousing operations is preferred.

Education:

High school diploma or the equivalent required.

Specialized Knowledge and Skills:

  • Basic computer skills, including Microsoft Outlook, Word, and Excel
  • Detail-oriented with excellent problem-solving skills.
  • Ability to pass machine driver safety training for all required equipment.
  • Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code).
  • Basic reading, writing, and math skills.
  • Strong written and verbal communication skills.
  • Knowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service).
  • Ability to follow instructions, handle multiple assignments, and prioritize tasks effectively
  • Strong reconciliation and numerical skills
  • Ability to troubleshoot by verifying documentation against product information.
  • Ability to understand verbal and written instructions.
  • Ability to interact effectively with team members, customers, vendors, and business partners.
  • Self-starter and a strong attention to detail and the ability to maintain accuracy when completing tasks.
  • Strong follow-up skills and the ability to evaluate information and make sound decisions.

Physical Activities:

  • Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.
  • Must be able to lift and push/pull up to 50 pounds.
  • May encounter various environmental conditions, such as hot and cool temperatures, hazardous items, noise, and dust.
  • Must be able to work while standing and walking on concrete floors for extended periods of time.
  • May be required to use step ladders to perform tasks involving climbing and reaching.
  • Must be able to stand while operating equipment bearing full weight on both feet.
  • May be required to work on powered industrial equipment that operates up to five racks high.
  • This position will be working in a distribution center environment.
  • Performs multiple, repeated, and sustained hand-eye movements while using a computer keyboard and screen.

The posted range for this position is $34,381 - $47,275 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

  • Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Henry Schein's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Henry Schein's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Henry Schein's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.