Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 179 days ago

Onboarding Guide (Patient Enrollment), Spanish/English Bilingual

Hera11 open roles

Pay
$25 – $50 an hour
Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOnboarding Guide (Patient Enrollment), Spanish/English BilingualHera · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hera's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted 179 days ago

The posting

A doctor refers a family to Hera. They're cautiously optimistic but mostly overwhelmed - they've been bounced between systems, handed pamphlets, told to "call this number." They don't know what geriatric care management is. They definitely don't know it's covered by Medicare. They're one confusing phone call away from saying "never mind, we'll figure it out ourselves."

You're the reason they don't.

As an Onboarding Guide, you're the first voice a family hears from Hera. You help them understand how Hera competently cares for their parents, walk them through every step of getting started, and hand them off to their Hero feeling confident, heard, and ready. You're part closer, part concierge, part care coordinator. You just make the path so clear and the experience so easy that saying yes feels obvious.

This role sits at the intersection of relationship-building and operations. You're selling, but what you're selling is something families genuinely need, and your job is to remove every obstacle between a referral and a first appointment. Missing paperwork, skeptical adult children, a patient who's never used a computer - you will get through whatever it takes so that the family can meet their Hero.

Your mission as the Onboarding Guide

- You're the reason families actually get help instead of falling through the cracks between referral and care

- You aren’t just going through a motion. You're building trust with real families at a vulnerable moment

- You own the full onboarding experience, no handing things off and hoping for the best

- You leverage technology to make onboarding seamless, not a stack of faxes and voicemails

- Elevate your ceiling. We're early stage and growing fast - Guides joining now are shaping how every future family experiences Hera

The Role

- 1099 flexibility, 30–40 hrs/week in business hours EST (you set your schedule)

- $25-30/hour base + enrollment bonuses (top performers earn $40-50/hour)

- Must be fluent in both Spanish and English

- Be the first point of contact after a doctor refers a family to Hera - guide them from "what is Hera?" to their first Hero appointment

- Remote - must be located in the United States

What you'll actually do

- Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey

- Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling - so nothing stalls

- Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero

- Help families navigate technology: uploading documents, joining telehealth appointments, signing e-forms

- Spot friction in the intake process and fix it - not just for one family, but for every family after them

- Collaborate with our engineering team to streamline workflows and scale how many families we can onboard without sacrificing quality

You'd be a great fit if you

- Have a background in healthcare sales, care coordination, or customer success — especially with older adults or their families

- Are warm on the phone and sharp on the follow-through. Families trust you quickly and nothing falls through the cracks

- Think "how do I get this from 2 hours to 15 minutes" without cutting corners

- Hold yourself to a high bar: done right, not just done

- Are tech-savvy and energized by fast-moving environments where the playbook is still being written

We're on a mission to change the way we care for our parents and redefine a universal human experience. Watch our launch video here. https://www.youtube.com/watch?v=nUGD6cawQfk

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hera's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hera's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hera's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.