The posting
At Los Altos Ranch Market, how we work is defined by shared values, including integrity, respect, and collaboration. We are a team of driven people united by a shared purpose to serve one another and our communities.
Bring your energy and unique perspective, and you will have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
POSITION SUMMARY: The Second Assistant Store Director oversees daily store operations and provides leadership and direction to support the profitable operation of the assigned retail store. In partnership with the Store Director and Assistant Store Director, this role is part of the store leadership team responsible for achieving store goals, motivating team members, implementing strategies to increase sales, and overseeing the Grocery Department. The role is expected to model company values, drive results, and support a positive team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential duties and responsibilities of this position include, but are not limited to, the following:
Operational Excellence:
- Responsible for total store operations in the absence of the Store Director and Assistant Store Director;
- Maintain quality customer service by effectively training Team Members;
- Oversee team members and assist in implementing strategies to increase productivity;
- Track and complete Grocery Department inventory accurately and timely;
- Place orders based on accurate forecasting of Grocery Department needs;
- Receive merchandise and verify the quality and freshness of products;
- Inspect floor displays to ensure products are properly rotated and merchandised;
- Review team members' weekly schedules to ensure departments are fully staffed;
- Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members;
- Ensure compliance with state and federal regulations while upholding company values and customer service, merchandising, and pricing programs;
- Continuously meet the expectations of internal and external customers;
- Provide guidance to Department Managers to connect yearly goals to daily actions that improve results;
- Help maintain weekly store metrics;
- Perform additional management duties as assigned.
Team Member Development:
- Assist with hiring, onboarding, and training of new hires;
- Embrace positive employee relations through consistent and fair application of company policies and leadership values;
- Partner with the Department Trainers to achieve results;
- During Standards of Excellence walks, cultivate a culture of high performance and accountability. Set clear performance expectations for the team and follow up with timely performance evaluations and development plans;
- Support efforts to improve team member retention and reduce turnover in the store.
Customer Service:
- Maintain a positive work environment that ensures fair and consistent treatment of all team members;
- Lead by example by emphasizing customer service excellence and engaging effectively with customers;
- Develop strategies that support friendly service and clean stores;
- Improve speed of service and operational efficiency in all departments.
Leadership & Management Skills
- Demonstrate leadership skills and the ability to motivate and inspire engagement. Exemplify the organization's desired culture, values, and philosophies, including ethics, integrity, trust, respect, loyalty, and humility;
- Ability to manage stress and remain cool under pressure;
- Manage and administer a broad range of tasks, including resolving complaints;
- Objectively coach team members through complex and difficult issues;
- Make recommendations to effectively resolve issues using sound judgment consistent with company standards, practices, policies, procedures, government regulations, and applicable laws.
Financial Results:
- Responsible for safety programs and safety training. Promote a safety-focused, zero-accident culture;
- Assist with training and tracking of special programs introduced by the company;
- Follow up on and submit all meat and temperature logs;
- Accountable for Food Handler card compliance;
- Ensure timely and complete execution of company merchandising programs.
SKILLS AND QUALIFICATIONS:
- Minimum of two years of experience in a progressive retail operations role;
- Confident working in a fast-paced environment with excellent multitasking skills;
- Proven ability to work effectively with diverse team member and management issues;
- Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and related processes needed to effectively operate a store;
- Ability to speak, read, write, and understand English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents;
- Proficient computer skills in the areas of e-mail and internet required;
- Effective planning, prioritization, and time management skills, including the ability to follow up on delegated assignments.
PHYSICAL DEMANDS AND WORK CONDITIONS: The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
- While performing job duties, the manager is required to sit, stand, and use hands to handle objects, tools, or controls.
- Able to lift up to 50 lbs.
- Successful performance requires vision abilities that include close vision and the ability to adjust focus.
- The work environment is typical of an office and retail store. The noise level ranges from quiet to loud.
- Ability to drive and travel to all company locations as required.
IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
