Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours ago

Sales and Service Consultant

Herotel62 open roles

Where
Gonubie, East London, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales and Service ConsultantHerotel · Gonubie, East London, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Herotel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Herotel postings stay open a median of 4 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 6 hours ago

Herotel median: 4 days open

The posting

Are you a customer focused sales professional who loves turning every conversation into a connection? Join our Commercial team as a Sales and Service Consultant in Gonubie, East London, where you'll sell Herotel's fibre and mobile products to customers walking into our mall store and resolve their queries at the first point of contact.

This role is perfect for an energetic, target driven people person who thrives on the buzz of retail, enjoys solving problems on the spot and takes pride in turning a cancellation into a save.

What you'll do:

  • Greet and engage every customer quickly and recommend the right fibre or mobile package, router or add on based on their actual needs
  • Complete new sign ups, upgrades, SIM swaps and porting, including FICA/KYC capture and CRM entry
  • Cross sell where it genuinely fits and follow up on quotes or interest that didn't close on the spot
  • Log every query on the CRM, run first line troubleshooting and escalate only what is genuinely beyond store level
  • Guide customers to self help on HeroZone for billing queries and account amendments
  • Handle complaints calmly and resolve them at first contact wherever possible
  • Lead the retention conversation when a customer wants to cancel and turn it into a save
  • Open and close the store according to the roster, carry keyholder duties on rotation and reconcile the payment device against the day's sales
  • Track stock of SIMs, routers, devices and accessories and keep the store to visual merchandising standards
  • Manage the queue during busy periods and hand over cleanly to the next shift
  • Maintain FICA/KYC and POPIA compliance on every contract and every piece of customer data you handle
  • Keep CRM data accurate, as all reporting and commission calculations rely on it
  • Meet the store's monthly revenue benchmark across new sales, upsells and saves, while maintaining a First Time Resolution rate of 90% or higher
  • Achieve 100% accuracy on daily payment reconciliation and FICA documentation, with roster and attendance adherence of 98% or higher

What you'll need:

  • Grade 12 (Matric)
  • 1 to 2 years' experience in a customer facing retail, telecoms, or call centre or sales environment
  • A proven ability to meet sales targets
  • A sales, marketing or customer service related qualification will be advantageous
  • Strong sales acumen
  • Computer literacy across CRM and POS systems
  • Willingness to work a shift based roster, including weekends and public holidays, in line with the BCEA
  • The ability to stay calm and professional when handling customer complaints
  • Strong attention to detail and a commitment to accuracy and compliance

What we offer:

  • Exposure to a dynamic workplace
  • A chance to grow your skills through our internal academy
  • A friendly, team-driven environment
  • Group Risk Benefits
  • Medical Benefits
  • Health and Lifestyle Programmes

Important Disclaimer:

  • Please ensure that the information you provide in your application is true, accurate, and correct.
  • Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
  • By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
  • If you do not hear from us within 14 days, please consider your application unsuccessful.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Herotel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Herotel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Herotel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.