The posting
About The Role
The Business Systems Lead ensures the organisation’s portfolio of business-critical systems delivers maximum value to colleagues, supports outstanding care, and enables operational excellence.
Acting as the vital bridge between operational teams, software suppliers, and the IT & Data function, you will own the lifecycle of key applications to ensure they remain effective, secure, and aligned with business priorities. Rather than simply maintaining software, you will champion innovation, user adoption, and continuous operational improvement.
As a standalone specialist initially, you will also design, build, and establish a scalable Business Systems function—including governance, support processes, and super-user networks—to support the organisation as it grows.
Key Responsibilities
Business Systems Ownership & Lifecycle Management
- Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements.
- Portfolio Governance: Design and embed an application ownership model across the business, documenting system lifecycles, risks, dependencies, and optimisation opportunities.
- Performance Reviews: Lead regular audits of application performance to identify opportunities for system rationalisation, security enhancements, and cost efficiencies.
- Value Realization: Ensure all business-critical systems remain secure, compliant, fit for purpose, and deliver measurable operational value.
Business Partnership & Stakeholder Engagement
- Strategic Collaboration: Build trusted relationships with operational leaders, managers, and subject matter experts to understand their daily challenges.
- Process Transformation: Map operational workflows to identify where technology can directly improve quality of care, colleague experience, and process efficiency.
- Change Advocacy: Act as a translator and champion between technical IT teams and non-technical operational staff to ensure business needs drive technology decisions.
Function Design & Scaling (Future State)
- Operating Model: Architect and implement a scalable Business Systems support and governance framework from the ground up.
- Super-User Networks: Establish, train, and nurture a cross-departmental network of super-users to drive decentralised application support and high user adoption.
- Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests.
About You
Essential Experience
- Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution.
- Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily support with strategic growth.
- Supplier Management: Managing third-party software vendors and performance.
- Delivery: Coordinating successful system improvements or new software implementations.
- Environment: Working within agile, customer-focused IT or digital settings.
Desirable Experience
- Sector Knowledge: Experience in Adult Social Care, Healthcare, or other highly regulated environments.
- Frameworks: Background in ITIL service management, business analysis, or digital transformation programmes.
Core Knowledge & Skills
- Technical Management: End-to-end application lifecycle and service management principles.
- Communication: Outstanding relationship building, stakeholder management, and influencing skills.
- Problem Solving: Strong analytical thinking with a continuous improvement mindset.
- Delivery & Agility: Excellent planning, workshop facilitation, and the ability to manage multiple priorities across diverse applications.
- Translation: Ability to easily translate operational business needs into technical solutions.
About Us
This is an exciting time to join Hesley Group as we develop and grow the organisation and embed a culture of excellence across all services and support functions.
Benefits of working for us:
- 6 weeks holidays (inc bank holidays)
- Ongoing free mandatory and development training days
- Regular promotion opportunities
- Salary Sacrifice Pension scheme
- Cycle to work Scheme
- Access to various discounts at a range of different retailers
- Refer a friend scheme – earn a referral bonus for recommending successful new starters with us
- Free parking
Our Commitment to Inclusion
We celebrate diversity and are committed to creating an inclusive culture where everyone feels valued. We welcome applications from all backgrounds and communities because we know that different perspectives make us stronger. Hesley Group are proud to be a Living Wage Employer, ensuring every one of our colleagues is paid at least the real living wage, reflecting the true cost of living. It’s our commitment to fairness, a recognition of skill and a heartfelt thank you to the incredible people who make what we do possible.
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