Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Customer Success Manager - AppSec SW Background

Hexa People102 open roles

Where
Braga, Portugal, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager - AppSec SW BackgroundHexa People · Braga, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hexa People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Hexa People postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Hexa People median: 1 days open

The posting

We are seeking a talented and highly customer-focused member to join the Our client CSM team.

Our Strategic Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible for ensuring customers successfully onboard, adopt, and realize the value of Company solutions. CSMs are highly motivated and skilled customer relationship builders who drive the adoption of our solutions, generate referrals, drive customer loyalty, and secure long-term relationships. This is all achieved by knowing the customer, designing plans to deliver maximum value, and being consultative in the journey to becoming a trusted advisor.

How will you make an impact?

In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Company within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation.

· Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.

  • Lead and coordinate the deployment and adoption of Company products.
  • Know the Company solution, the AppSec market, and the competition and provide guidance in the day-to-day operations of the platform.
  • Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Company services.
  • Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk, and mitigate in a timely manner.
  • Maintain an accurate view of the health of assigned customers using the tools and procedures in
  • Work closely with Product Management, R&D, and Support teams to promote customer requests.
  • Proactively anticipate customer needs and effectively manage reactive customer requests.
  • Develop and maintain solid cross-departmental relationships.
  • Understand the customers internal processes and implementation to drive the adoption of product capabilities and solutions.

What is needed to succeed?

  • Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company
  • Have a solid working knowledge of AppSec and Software Development Lifecycle Methodologies.
  • Be the primary technical point of contact for customers, providing in-depth knowledge of our application security solutions.
  • Understand and communicate the technical architecture and integration of our products within customers' environments.
  • Assist customers with the optimization of our security applications, ensuring best practices are followed.
  • Troubleshoot and resolve firsthand technical issues, working closely with the product and engineering teams when necessary.
  • Proficient in English (Verbal and Written) An additional European language is a BONUS!
  • Ability to connect and build long-lasting relationships with customers through consultative conversations
  • Able to understand and articulate complex technical concepts and be a creative problem solver
  • Ability to manage projects and initiatives with timelines.
  • Superb verbal and written communication skills
  • Exceptional multi-tasking abilities and organization skills
  • Capable of working independently and as part of a team
  • Ability to adapt to changes and work in a fast-paced environment
  • Detail-oriented able to capture proper information correctly and accurately
  • Strong customer-facing and excellent presentation skills
  • Ability to adapt and effectively use other platforms and solutions as needed
  • Be comfortable consulting on product best practices and suggest alternative views to customers technical approaches based on successful implementations.
  • Must have a strong bias toward guiding product maturity with customers.
  • Background in application security, DevOps, or software development
  • Proficiency with Salesforce.com and Gainsight
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hexa People's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hexa People's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hexa People's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.