Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

VP Customer Success

Hexa People102 open roles

Where
Porto, Portugal
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVP Customer SuccessHexa People · Porto, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hexa People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Hexa People postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Hexa People median: 1 days open

The posting

Our client empowers you with the best omnichannel customer experience.

With our composable, best-of breed, API-driven solution and hybrid headless functionality, the possibilities are endless. Our intuitive, flexible content management system (CMS) lets you bring ideas to life in a heartbeat, adapting your digital touch points quickly and efficiently across all localizations.

That's why our client is already powering so many exceptional customer experiences. The proof is in the success of the impressive global brands and companies we work for.

OBJECTIVES:

The Vice-President of Customer Success (VP CS) sets the strategic direction for the customer success organization, ensuring alignment between customer needs and company objectives. This role is responsible for driving customer-centric initiatives, improving retention and expansion, and managing executive relationships with key customers. The VP CS leads multiple teams, fostering a culture of continuous improvement and innovation within the customer success function.

JOB RESPONSABILITIES:

> Define the strategic direction and vision for the Customer Success Management organization.

> Develop and implement initiatives and packages to improve customer retention, satisfaction, and growth.

> Ownership of Customer Success Programs, such as Customer Advisory Boards and industry-specific user communities, to engage customers, gather insights and improve retention.

> Manage executive relationships with key customers and act as a trusted advisor.

> Lead and mentor senior leaders within the customer success organization.

> Align customer success strategies with product, marketing, and sales initiatives.

> Drive continuous improvement efforts across the customer success function. Establish and track key Customer Success metrics (e.g., NPS, CSAT, retention rates).

Proactively identify risks, ensure successful renewal processes, and develop strategic initiatives to reduce churn.

JOB REQUIREMENTS:

> Extensive leadership experience in customer success or account management.

> Strong strategic thinking with the ability to influence at the executive level.

> Proven experience managing large teams and fostering cross-functional collaboration.

> Excellent communication and relationship management skills.

> Ability to drive innovation and continuous improvement initiatives.

> Experience working with enterprise-level customers and managing executive relationships.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hexa People's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hexa People's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hexa People's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.