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Open nowFirst seen 6 hours ago

Customer Support Executive

HexaClicks10 open roles

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Your applicationOpen nowCustomer Support ExecutiveHexaClicks

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HexaClicks's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 6 hours ago

The posting

We are looking for a reliable and proactive Customer Support Executive to manage customer communications, resolve issues, handle leads in GHL, support wholesale lead generation, and assist with customer-service automation.

Key Responsibilities:

  • Manage daily customer email support and respond to inquiries promptly and professionally.
  • Resolve customer issues related to orders, shipping, returns, exchanges, products, and general inquiries.
  • Handle complaints professionally and follow up until issues are resolved.
  • Maintain accurate records of customer interactions and cases.
  • Manage and update leads in GoHighLevel (GHL), including lead status, notes, follow-ups, and pipeline stages.
  • Ensure no potential leads or customer follow-ups are missed.
  • Make outbound calls to potential wholesale customers, introduce products, understand their requirements, and follow up with interested prospects.
  • Record wholesale call outcomes and lead information in GHL.
  • Assist with setting up, testing, and improving GHL automations and workflows for customer support, lead follow-ups, and other repetitive processes.
  • Identify repetitive manual tasks and suggest opportunities for automation.
  • Maintain and improve customer response templates and support processes.

Requirements:

  • Excellent written and spoken English.
  • Strong customer service and communication skills.
  • Previous experience in customer support, email support, sales, or lead management.
  • Comfortable making outbound calls and communicating with potential customers.
  • Strong organizational skills and attention to detail.
  • Ability to multitask, follow up consistently, and work independently.
  • Proactive problem-solving attitude.

Timings: 10AM to 7PM (however, can be adjusted based on need) Experience: 6 Months - 2 Years

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