Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 133 days ago

Senior MinePlan Engineer

Hexagon Mining, Inc.33 open roles

Where
Riyadh, Riyadh Province, SA
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior MinePlan EngineerHexagon Mining, Inc. · Riyadh, Riyadh Province, SA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hexagon Mining, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 133 days ago

The posting

Hexagon Autonomous Solutions is seeking a highly skilled and detail-oriented a Senior MinePlan Engineer to be responsible for ensuring the effective operation of Hexagon Mining’s mine planning software and systems at customer sites, delivering tangible value to mining operations. The role involves providing high-level technical support, troubleshooting complex issues, and optimising mine planning solutions to enhance safety, productivity, and efficiency. Key duties include collaborating with technical teams, adhering to support schedules, resolving client issues promptly, and contributing to software improvements. Strong problem-solving skills, technical expertise in mine planning tools, and the ability to work in a dynamic, customer-focused environment are essential for success.

Purpose of the position

  • To ensure Hexagon Mining Mine planning software and systems operate effectively at customer mine sites and deliver tangible value to our customers mining operations.
  • To provide high value technical support for MineSight software worldwide

Major area of Responsibilities

  • To provide masterful troubleshooting in order to deliver solutions and answers to clients in the most timely and accurate fashion for MineSight software worldwide.
  • Adhere to the schedule to support clients ensuring that you are where you are supposed to be so that clients are not left waiting for answers or on hold.
  • Work collaboratively with other members of the technical support team to serve as primary customer contact for support and enhancements when appropriate.
  • Taking ownership and responsibility for customer issues, seeing them through to resolution or escalation as required.
  • To participate in On-Call (after hours) support activities.
  • To follow the Technical Support team processes, making recommendations for improvements to processes where appropriate to increase the efficiency of the team.
  • Providing technical leadership in areas of expertise, cross skilling with other project team members to ensure transfer of knowledge and ample coverage of required duties.
  • Providing FAQ’s and self-service videos as required.
  • Utilizing relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other services opportunities for Hexagon.
  • Provide highly effective documentation to the Product Development team and assist in capturing and identifying information about software issues (defects) and requests for enhancements (RFE’s).
  • Maintain, enhance and adhere to Hexagon Mining case documentation and reporting standards, systems and processes.
  • Represent Hexagon Mining in a helpful, professional and courteous manner at all times.
  • Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself/herself and the safety of others where appropriate.
  • The position includes the opportunity to provide client training and project assists where the need and skill set matches. The expectation is that you participate when travel is required, inter country and out of country.

Knowledge, Skills and Abilities

  • Excellent computer operational and software application knowledge.
  • Advanced proficiency with Microsoft Windows and Office Suite.
  • Ability to form strong relationships with customers and represent the company professionally.
  • Strong time management and prioritization skills.
  • Ability to set and meet team and individual goals and deadlines.
  • Ability to thrive in a high-pressure environment.
  • Ability to work autonomously or part of a team environment.
  • Ability to manage multiple concurrent tasks.
  • Ability to rapidly grasp technical solutions, concepts and products.
  • Ability to see where systems and / or processes can be improved to benefit the end user.
  • Desire to proactively expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.
  • Effective problem solving and conflict resolution skills

Education and Experience Required

  • Experience working in a mine (preferred).
  • Bachelors in mining engineering or Geology (preferred).
  • Experience with operations and/ or blasting mining projects (preferred).
  • Experience / solid working knowledge with MineSight software package.
  • Experience in a technical support environment.
  • Previous consulting experience is an asset.
  • Experience with Microsoft SQL Server Database and Python Programming Language.
  • An excellent communicator, verbal and written (English) communication and interpersonal skills.
  • Experience managing ticket queues and reporting in ticket management systems.
  • Experience with bug tracking tools such as JIRA

Travel

  • Travel (local, national and international) will be a requirement of this role to deliver services to clients at client sites.
  • Valid Driver's License and passport or Visa (if appropriate) required.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hexagon Mining, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hexagon Mining, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hexagon Mining, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.