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Open nowPosted today

Customer Service International Voice Team Member-BPS

HEXAWARE239 open roles

Where
Egypt
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Your applicationOpen nowCustomer Service International Voice Team Member-BPSHEXAWARE · Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HEXAWARE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. HEXAWARE postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

HEXAWARE median: 12 days open

The posting

Job Description

English call center speakers

Qualifications and Technical Competencies Required

Education

Undergraduate to post-graduate

Desirable: Travel / Hospitality Industry

Experience

Fresher / Experience in a Domestic or International process

Inbound

Prefer having prior experience of taking calls

Excellent call management skills

Handle irate customers

Outbound

Should ensure that the daily targets assigned are completed on time

Excellent real writing/verbal skills

Ensure adherence to daily activities assigned

Technical Competencies: Job related

Prefer having typing Speed +25 wpm with 90% accuracy

MS office knowledge mandatory

Basic computer knowledge

Language

English B1 or B2 Level and Arabic

Soft Skills

Strong communication skills to effectively manage interactions

Proficient in verbal communication

Ability to create exceptional customer experiences (Customer Satisfaction)

Meet delivery expectations aligned with defined Key Result Areas (KRAs)

Personal Skills and Traits

Should be supportive and open to feedback

Is able to communicate clearly, both written and in speech

Has a pleasant attitude

Team player

Should be a quick learner

Ability to manage work efficiently with minimum guidance

Multi-tasking ability

Job Description

Handle Chat interactions, inbound video calls, emails & outbound calls as required

Comprehend customers' queries / complaints / comments

Display empathy/ understanding of the issue/ concern towards the customer

Provide quick and effective resolution to customers' queries

Talks in a way the customer can understand

Is able to handle pressure situations and complaints of irate customers

Works accurately and with an eye for details

Is able to use automated information systems to analyze the customer's situation

Meeting targets of upselling

Ensures adherence to on-time reporting to work

Share process improvement ideas

Work Schedule and Environment

Working 5 days a week with Rotational shifts (Timing) and Rotational week off

Mandatory:

Excellent communication

Adherence to company policies, rules and regulations

To follow quality processes thoroughly using checklist standards

Responsible for complying with all QMS and ISMS Policies and procedures

Open for change in process as per requirement

Certifications:

Should clear internal & external certifications

Requirements added by the job poster

• 1+ years of work experience with Customer Service

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HEXAWARE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HEXAWARE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HEXAWARE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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