The posting
Purpose of the job Our Regional Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. You will take responsibility for the strategic and operational management of the account across a region, taking a hands-on approach to creating and delivering solutions. The role requires a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans. Our current areas of service delivery to this FMCG client focus on Permanent Point of Sale Materials (POSM) solutions.This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. This role is to be based in Lisbon to align with the client location and the regional requirement for local focus on commercial and operational issues. Please submit your details in English as we can't progress your application without that. The close date for applications is 5PM CET on Monday 26th October. Key responsibilities
Create and deliver HH Global’s regional account strategy for the client, develop strong relationships with senior key stakeholders across the client organization to increase and expand revenue by identifying opportunities and proposing solutions Ensure that the contract is managed in line with our contractual responsibilities and manage overall financial performance of the account, risk analysis and remedy Lead operational delivery for the client across key categories, driving innovation and product development to bring world class solutions to our client Provide regular MI reporting and production of account relationship plans of the highest quality Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization, eg strategic reports, QBRs Ensure that activities comply with the Company’s policies and procedures Shape the overall account structure, team and resourcing to excel in the ideation, sourcing, procurement, production and execution of all client projects - lead, motivate and develop your team to meet and exceed expectations of a true market leader Operate effective two-way communication with a regional team within a matrix management environment Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends Identification of new business opportunities and responsibility for the delivery of account growth - continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective
Knowledge, skills + experience
Exceptional client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement Ability to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies underpinned by high quality data Extensive people management and team leadership experience including performance management, coaching, training and career planning Proven track record of operational management for client services departments, P+L / budget management and account financial reporting Entrepreneurial minded with an innovative and creative mindset Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority Advanced English language skills
What success looks like
Builds trusted, strategic partnerships with senior client stakeholders across the region, strengthening HH Global's position as a valued partner and driving long-term client retention and growth Delivers sustainable account growth by identifying new opportunities, developing innovative solutions, and expanding HH Global's services to create measurable value for the client Leads high-performing regional teams that consistently deliver operational excellence, exceptional client experiences, and best-in-class execution across all markets and categories Achieves financial, contractual, and operational objectives through effective account governance, commercial management, risk mitigation, and continuous performance improvement Translates market insights, client priorities, and business strategy into actionable plans that drive innovation, influence decision-making, and deliver lasting competitive advantage
Essential criteria
Extensive experience leading the relationship with a regional client, across multiple countries Extensive experience building relationship both regionally and locally with senior stakeholders Evidence of driving change - winning hearts and minds Considerable experience across Permanent Point of Sale solutions
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