The posting
Purpose of the job The Account Manager will have the responsibility for managing the day to day relationship of a key HH Global client. Managing a throughput of projects and campaigns in order to deliver against an agreed scope of works. The role will report into the senior Account Manager who will have overall ownership and responsibility for the management of all projects The role must ensure to interpret the requirements of the brief and deliver innovative solutions to drive the business forward. This role works as part of a client engagement team. You will need to be a strong communicator and an efficient operator and a team player. Key Responsibilities
Ownership of allocated accounts, working to achieve and increase given targets.
Finding new opportunities with the client and building on those opportunities.
Where required, work seamlessly with the design and sourcing teams to provide value added input to client meetings and discussions.
Monitoring project budgets, within time and budget.
Understanding the challenges faced by our client and their markets.
Taking client briefs and pro-actively suggesting alternative solutions to the client – adding value, up selling and cross selling where possible.
Working to ensure that the client has confidence the project will meet or exceed their expectations.
Confidently suggesting ways to add value and new solutions.
Having a good understanding of the client brand guidelines.
Solving problems and offering alternative solutions, supporting pitch proposals and delivery.
Working with suppliers and building quotations.
Ensuring that the project always remains in scope.
Proactively sharing knowledge with other team members and suggesting new ways of working.
Ensure correct processes are followed.
Manage expected revenue levels.
To be an ambassador for the business.
Customer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement. Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities. Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships. Results Focused: Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress and keeping an eye on the bottom line. It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed. Team Player: Commitment to the organization/ department’s common goal, focusing on what is best for the business rather than what suits the individual. Communicating, sharing and supporting others and putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses. Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination. Strategic Thinking: Able to recognize patterns and create new concepts and models to explain situations that are conflicting. Has the ability to not only understand the conflict themselves but also present it to others using creative, conceptual and inductive reasoning. Organizational Awareness: Understands and learns the power relationships in one’s own organisation or in other organisations (customers, suppliers etc). Has the ability to identify who are the real decision-makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization Knowledge, Skills + Experience
2-3 years’ experience of building relationships with clients.
Client focused with excellent client facing skills.
Digitally savvy and a willingness to find new and exciting ways to communicate.
Previous management experience.
A positive, proactive, outgoing personality with a genuine enjoyment of client contact and teamwork
Methodical and logical approach.
Excellent communication skills.
Commercial business drive, determination to achieve excellence.
Ability to work in a high energy environment and able to meet/exceed timelines.
Willingness to continuously improve through self-development.
Competent with Microsoft Office especially Excel.
Please note there is a requirement to travel within Market on occasion
For New York applicants: The salary range for this position is $110,000 to $125,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, certifications and work location. This range may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives.
