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Open nowPosted 99 days ago

Cluster Lead Account Director

hhglobal95 open roles

Where
Tokyo, Japan
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Your applicationOpen nowCluster Lead Account Directorhhglobal · Tokyo, Japan

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  2. 3.4%3 days
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 99 days ago

The posting

Purpose of the job    The Cluster Account Director (CAD) is responsible for the development and nurturing of a key HH Global client. This role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. The Cluster Account Director will lead our dedicated client team in delivering innovative and high-end in-store marketing materials, retail environments and solutions.    The CAD will take full responsibility for the operational management of the account taking a hands-on approach to creating and delivering solutions with a growth objective in mind. Having the acumen to grow and develop the relationship and build the team as the account develops.    This individual needs to be a strong leader who can focus on the vision and direction of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective operational plans.    Key responsibilities    

Delivery of HH Global’s cluster account strategy for the client

Develop strong relationships with senior key stakeholders across the client organisation within cluster allocated.

Ensure that the contract is managed in line with our contractual responsibilities

Manage overall financial performance of the account, risk analysis and remedy

Lead operational delivery for the client across key categories in particular in-store temporary POS, Permanent POS, Duty Free, Visibility and promotional products and window installation and from time to time, permanent high-end retail fixtures and installations.

Worth with senior HH Global Management to drive innovation and product development to bring world class solutions to the client 

Motivating your team to meet and exceed expectations of a true market leader

Identification of new business opportunities and responsibility for the delivery of account growth.

Deliver regular BI reporting to the client. Present outcomes and objectives

Produce client communications documents to the highest standard to be consumed / presented at C level within the client organisation e.g. strategic reports, QBRs  

Ensure the account is managed profitably, reconciling hours and costs appropriately 

Ensure that activities comply with the Company’s policies and procedures 

Operate effective two-way communication with a regional team within a matrix management environment 

Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends 

Continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective 

Shape the overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client projects 

Build successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutions 

Responsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriately

Train, mentor and work closely with the Account Management team 

Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service

  Knowledge, Skills + Experience   

Knowledge and experience of working with international Brands delivering in-store solutions 

Strong strategic customer account management 

Excellent direct client interfacing experience 

Experience working with clients across multiple APAC markets but in particular Japan

Ability to think strategically in order to develop a clear customer account plan, with the capability to manage and implement across markets 

Knowledge of outsourced procurement solutions for marketing execution 

Strong knowledge of the development and production of Print, POS and an advantage to have experience in permanent and semi-permanent retail fixtures and installations  

A truly innovative mindset to deliver high-end solutions which create inspiring retail environments and experiences

Ability to analyse complex operational, financial, spend and product data and present this to the client with confidence and develop strategies under-pinned by high quality data 

Leadership capability to motivate a dedicated client team, including employee development and mentoring 

Excellent communication and presentation skills with the ability to interface with all levels of professionals 

Entrepreneurial minded with an innovative and creative mindset 

Highly proficient with MS Office software 

Please note there is a requirement to travel in Market on occasion and sometimes out of market too

  #LI-KL1  

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