Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 93 days ago

Lead Customer Success Manager

HiBob83 open roles

Where
UK, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead Customer Success ManagerHiBob · UK, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HiBob's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. HiBob postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 93 days ago

HiBob median: 1 days open

The posting

Job description

Come and be yourself with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that is bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we are waiting with open arms.

About the role

We are looking for an experienced Lead Customer Success Manager to join our Enterprise Customer Success team and own a small portfolio of HiBob’s largest and most complex customers.

This is an individual contributor role, not a people manager position. It sits above the current Senior CSM level and is designed for someone who can operate strategically with enterprise customers, executive stakeholders and internal senior partners. You will typically own around five strategic accounts, with a much smaller book than a standard Enterprise CSM, and you will spend your time on customer strategy, retention, expansion and cross-functional coordination.

Every day will be different. Some conversations will be about growth and opportunity, while others will involve navigating complexity, managing escalations, aligning multiple stakeholders or bringing in the right internal experts to move things forward. If you enjoy working with large customers, solving complicated problems and acting as a trusted advisor, we would love to hear from you.

What you will bring

Requirements are often considered a measure of how equipped you are to do the job, but sometimes they are not the only factor. If you do not meet every requirement listed below but believe you would be successful in the role, we would still love to hear from you.

Essential experience

  • Significant experience in Enterprise Customer Success within a B2B SaaS environment
  • Experience owning complex, high-value customer accounts
  • Strong executive stakeholder management and customer communication skills
  • Proven ability to drive retention and growth
  • Experience coordinating multiple internal teams around customer needs
  • Strong account planning and strategic thinking capability
  • Good judgement, organisation and follow-through
  • A track record of staying and growing in roles over time
  • Comfortable working in a collaborative, fast-moving environment

Essential mindset

  • Strategic, calm and highly organised
  • Curious and willing to dig into complex customer problems
  • Confident working with senior stakeholders
  • Collaborative and low ego
  • Comfortable with ambiguity and changing priorities
  • Motivated by customer outcomes, not just task completion
  • Strong ownership and accountability
  • Able to communicate clearly and simply, even when the situation is complex

Nice to have

  • HR technology or HRIS experience
  • Experience with Salesforce
  • Experience using Asana, Monday.com, Notion or similar tools
  • Experience improving processes or ways of working
  • Experience coaching peers through complex customer situations
  • Exposure to multi-product SaaS environments

What you will do

  • Own a small portfolio of HiBob’s most strategic enterprise customers
  • Build trusted relationships with senior and executive stakeholders
  • Lead quarterly and executive business reviews
  • Develop and execute strategic account plans
  • Protect revenue and identify expansion opportunities
  • Manage escalations and help resolve complex customer issues
  • Partner closely with Product, Support, Sales, Renewals and Customer Success leadership
  • Bring the voice of the customer into internal conversations and product feedback loops
  • Help shape the customer experience for HiBob’s largest accounts
  • Coach and support other Customer Success Managers through complex situations
  • Travel to customer meetings and strategic reviews when needed

Why this role matters

You will be working with HiBob’s largest and most strategic customers, where the work is complex, visible and high impact. This role gives a seasoned Customer Success professional the chance to operate at a senior level without moving into people management, while helping shape how HiBob supports its most important accounts.

Job benefits

HiBob is a village filled with amazing people and we are especially proud of that. It is a place where Bobbers can be themselves. We are about fun, dreams, hopes and ambition, just as much as we are about precision, growth and top performance. You will receive competitive compensation, quarterly variable pay, pre-IPO share options, and a hybrid working setup with two weekly team office days at our beautiful office in the heart of Covent Garden. We are building a company where everyone can do their best work, grow their careers and be themselves along the way. We would love for you to be part of it.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HiBob's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HiBob's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HiBob's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.