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Open nowPosted 6 days agoWe saw it 119 min after it went up

Staff Data Scientist - Core Revenue Retention

HighLevel90 open roles

Where
India
Work mode
Remote
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Your applicationOpen nowStaff Data Scientist - Core Revenue RetentionHighLevel · India

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. HighLevel postings stay open a median of 27 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

HighLevel median: 27 days open

The posting

About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts.

About the Role:

Responsibilities:

  • Own the causal read on core revenue retention and add-on monetization — gross and net revenue retention, MRR churn (voluntary vs involuntary), attach and usage of add-ons — across CPaaS, AI add-ons, and other revenue surfaces
  • Quantify add-on revenue opportunity across CPaaS and emerging AI features, and the drivers behind attach and consumption
  • Apply rigorous causal inference (matching, diff-in-diff, survival/hazard, synthetic control) where clean experiments aren't feasible — separating real signal from selection bias, seasonality, and mix
  • Partner with Finance/RevOps on single-source-of-truth definitions and forecasting inputs; drive the revenue-retention insights
  • Partner with the Product Strategy & Growth org on the TTP/churn charter, and with the Experimentation lead to test retention interventions rigorously
  • Act as a trusted analytical advisor to Customer Success, Finance, and Communications/CPaaS leaders, and set the analytical standards that DS and analysts on adjacent teams adopt — raising the bar without direct authority
  • Set the technical direction for how revenue retention is measured company-wide — own the canonical GRR/NRR, churn, and add-on metrics on governed, certified data that other teams build on; shape the taxonomy retention analytics depends on with Analytics Engineering
  • Build the retention and causal-inference framework — the standards and reusable methods (survival/hazard, diff-in-diff, synthetic control) that Analytics Engineering and adjacent DS teams reuse beyond this mandate
  • Use AI tooling (Claude and similar) to move faster on exploration, documentation, and analysis

Requirements:

  • 9+ years in revenue/retention analytics, data science, or applied statistics, with deep experience on churn, retention, and monetization
  • Practical causal inference with sound judgment about when a result is causal vs. an artifact of how the data was generated
  • Comfort untangling messy financial/billing/usage data and defining metrics that survive scrutiny from Finance and product alike
  • Strong SQL and working proficiency in Python; comfort in a Snowflake + dbt environment
  • Track record where a retention or monetization diagnosis changed a product, pricing, CS, or lifecycle decision
  • Comfort amid imperfect, in-progress data — you consume governed sources and raise the bar rather than rebuilding pipelines
  • Cross-functional influence — you align product, Customer Success, Finance, and leadership on shared numbers without direct authority

Nice to Have:

  • CPaaS (telephony/messaging) or usage-based/consumption revenue experience
  • B2B SaaS or CRM background; experience with MRR/subscription billing, dunning, and involuntary-churn recovery
  • Familiarity with Statsig or a comparable experimentation platform
  • Exposure to AI-assisted analytics workflows; experience mentoring analysts

Success in this role looks like:

  • CPaaS, AI add-ons, and Customer Success act on your model, and drives strong positive business results.
  • Finance/RevOps and Product Analytics report the consistent metrics with clear insight and recommendations.
  • Leaders across the revenue domain make roadmap and spend calls off your analysis, not gut feel
  • The revenue-retention mandate has reusable patterns and the foundation to scale beyond one IC

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application

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