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Open nowPosted 2 hours agoWe saw it 2 min after it went up

Trial Experience Apprentice

HighLevel91 open roles

Where
India
Work mode
Remote
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Your applicationOpen nowTrial Experience ApprenticeHighLevel · India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HighLevel's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. HighLevel postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 2 hours ago

HighLevel median: 29 days open

The posting

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Post

About The Role:

  • Work Type: Apprenticeship
  • Department: Customer Acquisition
  • Sub Department: Trial Experience
  • Duration: 6 Months
  • Shift timings: 11:00 PM - 08:00 AM CST (Wed - Sun)
  • Monthly Stipend: 32,000
  • Location: Remote: India
  • Programme Start: Nov 2026

What You'll Be Doing:

  • Learning how to understand different customer needs and communication styles so every customer feels welcomed
  • Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails
  • Setting up basic customer account info when needed
  • Answering calls, chats, and emails and booking appointments for the team
  • Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system
  • Helping create good habits for how our video waiting room should run
  • Entering information into spreadsheets or updating calendars
  • Answering and forwarding phone calls
  • Sending customers short surveys to rate their experience
  • Keeping an eye on our systems to make sure everything's working properly
  • Helping urgent customer issues get handled quickly
  • Helping the team stay organized by setting reminders and managing the task pipeline
  • Learning more about our products by joining team meetings and trainings
  • Being flexible — other tasks might come up as the business changes

What You'll Bring:

  • A high school diploma or GED (or working toward one)
  • Good communication skills in English; comfortable explaining things clearly to customers
  • No prior experience required — we'll train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement
  • Willingness to learn tools like Google Calendar
  • Friendly phone, email, and chat communication style
  • Ability to stay organized and find information quickly
  • Comfortable juggling a few tasks at once in a fast-paced day
  • Patience and good listening skills
  • A positive, easygoing attitude with customers
  • Comfortable adjusting your tone depending on who you're talking to
  • Enjoys building good first impressions with people
  • Able to work from home, on camera, in a quiet space
  • Reliable high-speed internet at home
  • Open to a flexible schedule, including some mornings, nights, weekends, or holidays
  • Comfortable using a Mac with multiple monitors, and open to learning tools like Google Suite, Zoom, Slack, and Excel

HighLevel India Apprenticeship Policy:

This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application

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