The posting
Quick Lane Advisor
Join a Winning Team at Hiller Ford!
Hiller Ford is growing—and we're looking for a motivated, customer-focused Quick Lane Advisor looking to grow with us!
About Hiller Ford
Hiller Ford has proudly served the Milwaukee and Franklin communities since 1954, when Ken Hiller opened the dealership—originally named Hales Corners Motors—before relocating to its current location on Highway 100 in 1959. As the surrounding communities grew, Hiller Ford expanded into one of Wisconsin's largest Ford dealerships and has earned Ford's prestigious President's Award 19 times for outstanding customer satisfaction and sales excellence.
Family-owned and community-focused for over 70 years, Hiller Ford continues its commitment to delivering exceptional service while creating rewarding career opportunities for its employees.
Position Summary
We are seeking a dependable, personable, and self-motivated Quick Lane Advisor to join our growing service team.
As a Quick Lane Advisor at Hiller Ford, you will play an important role in delivering an exceptional customer experience by helping customers understand their vehicle maintenance needs, coordinating service and repairs, and ensuring every visit runs smoothly. This position is ideal for someone who enjoys working with people, has an interest in automotive service, and thrives in a fast-paced dealership environment.
Schedule: Monday-Friday | 8:00 AM - 5:00 PM, Occasional Saturdays 7 AM - 1 PM
Why Work at Hiller Ford?
- Family-owned dealership serving the community for more than 70 years
- Ford President's Award-winning dealership recognized for customer satisfaction
- Ongoing training and professional development opportunities
- Experienced management and service team dedicated to your success
- Stable, high-traffic dealership environment
- Supportive leadership team with long-tenured managers focused on your growth
- Opportunity to be part of the Hiller Ford Family
Key Responsibilities
Customer Experience
- Greet customers, listen to their concerns, and accurately document vehicle service needs
- Explain recommended maintenance and services in a clear, professional manner
- Prepare service estimates and obtain customer approvals before work begins
- Keep customers informed of service progress and any additional recommendations
- Review completed work with customers and ensure satisfaction
Service Coordination
- Create, manage, and maintain accurate repair orders
- Communicate effectively with technicians and the parts department
- Schedule appointments and help manage daily service department workflow
- Coordinate OEM parts and assist customers with FordPass-related questions
- Ensure service visits are organized and completed efficiently
Warranty & Compliance
- Verify warranty coverage and vehicle information using Ford OASIS
- Follow dealership warranty documentation procedures and requirements
- Communicate applicable recalls and service campaign information to customers
Sales & Performance
- Recommend appropriate maintenance and repair services based on vehicle needs
- Promote Ford Protect products, service specials, and available maintenance options
- Support Customer Satisfaction Index (CSI) goals and overall service department performance
- Build lasting customer relationships through honest recommendations and professional service
Administrative & Safety
- Process customer payments, invoices, and service documentation accurately
- Maintain a clean, organized, and safe work environment
- Follow all dealership policies, safety procedures, and applicable regulations
- Uphold Hiller Ford's standards for professionalism, customer care, and service quality
Qualifications
- High school diploma or equivalent
- Customer service or automotive experience
- Basic automotive knowledge and an interest in vehicle maintenance
- Strong communication and organizational skills
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Professional, customer-focused attitude
- Dependable, organized, and committed to providing excellent customer service
Preferred Skills
- Previous Ford dealership or automotive service experience
- Familiarity with Ford OASIS, FordPass, and SYNC
- Experience with CDK dealership management software
- Previous automotive sales, service advising, or technician experience
- Strong time management and problem-solving skills
- Ability to recommend services while maintaining a customer-first approach
What We Offer
- Competitive hourly compensation plus performance-based bonuses (based on experience)
- Monday-Friday schedule with occasional Saturdays
- Health, dental, vision, short-term disability, life, critical illness, and accident insurance options
- Retirement plan options
- Paid time off and holidays
- Paid training and ongoing professional development opportunities
- Employee vehicle purchase and service discounts
- Modern, well-equipped shop and service facilities
- Supportive leadership team with experienced, long-tenured managers
- Stable, respected dealership with a strong commitment to the community since 1954
- Opportunities for career advancement and long-term success
Ready to Take the Next Step?
Join Hiller Ford and become part of a team committed to delivering an outstanding automotive service experience. As a Quick Lane Advisor, you'll help customers maintain their vehicles, build lasting relationships, and contribute to the continued success of our growing service department.
Apply today and start your journey with Hiller Ford!
