The posting
Job Description
Job Summary
The Clinical Manager Residential ensures the delivery of quality clinical services to youth and their families by providing clinical guidance and supervision to program staff. This role oversees the efficiency and effectiveness of the day-to-day clinical operations of the program, including hiring, training, clinical oversight, regulatory compliance, and safety of youth, families, and staff. This role, in partnership with program leadership, also participates in utilization management.
Essential Job Functions
- Ensure a trauma informed approach for staff, youth, and families, including oversight for the clinical content of treatment plans.
- Facilitate decision making processes, including the involvement of applicable stakeholders to develop and implement evidence-based programs that achieve clinical, organization, and funder objectives.
- Collaborate with an interdisciplinary team in the provision of high-quality evidence-based, clinical services to youth and their families.
- Develop, implement, and maintain systems of accountability to facilitate the integration of services; coach and mentor the team to implement and maintain these systems.
- Coordinate youth, family, and systems information in collaboration with Service Integration.
- Communicate regularly with funder(s) and oversight agencies, as required, to maintain and leverage positive and effective relationships.
- Manage and follow-up on internal and external emergency situations.
- Maintain in-depth knowledge about the services and activities of the area of responsibility.
- Develop, maintain, and update all required documentation for regulatory compliance and in alignment with agency protocols in a timely manner.
- Assist in development of and adhere to the established program budget.
- On call rotation responsibilities.
- While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
LEADERSHIP DUTIES
- Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
- Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
- Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.
Education & Experience
- Master’s degree required
- Minimum 5 years of clinical experience post Master's degree required
- Minimum 3 years of leadership experience required
Special Requirements
- Active, unrestricted license in NYS required for one of the following: Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist, Licensed Mental Health Counselor (LMHC), or Licensed Creative Arts Therapist (LCAT)
- Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
- Ability and willingness to travel.
- Residential Treatment Facilities: CPR certification required or obtained within 60 days of hire.
Knowledge, Skills & Abilities
In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, Builds Talent and Engagement, Manages Change and Fosters Accountability & Results, the following occupational competencies must be demonstrated:
- Demonstrate a thorough knowledge of services provided both by the Agency and by external service providers and maintain contacts as needed in order to efficiently access care for clients.
- Well-developed skills as an advocate for children/youth/families in order to achieve the best possible child/youth/family outcomes; communicates reasonable expectations and facilitates the achievement of results.
- Understand the payment process for services and assure that services sought and provided are consistent with payment process qualifications and rules.
- Develop, maintain and utilize a thorough knowledge of the legal and social rights of children, youth and parents to assure that these rights are understood and protected as needed.
- Maintain the highest ethical and professional standards of conduct towards all.
- Ability to act as a change agent to assist staff with adapting to organizational changes.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work a variable scheduling including evenings and weekends
- The following physical demands are required:Occasional sitting (up to 4 hours) Occasional standing (up to 1 hour) Occasional walking (up to 2.5 hours) Occasional driving (up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
- Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
- Occasional exposure to dust, fumes, gases or chemicals is apparent.
- Protective clothing or equipment as required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation
- Ability to change positions as needed
$65,000 Minimum pay rate, $100,000 Maximum pay rate, based on experience.
About Us
At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.
Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!
