The posting
Job Description
Responsible for leading the field In House marketing team. They focus on tour bookings, selling packages, and generating leads. Their goal is to achieve targets and budgets. This position will assist the team by providing clear communication and direction, training, coaching, mentoring and managing of the day to day operations. The team must be capable of adjusting to environmental and organizational changes to allow for maximum results. It is imperative to develop a one-team concept where every team is interlocked with one vision and one overall goal while living and exemplifying the HILTON values.
Why do Team Members Like Working for us?
We offer an excellent benefits package to our full-time Team Members that include:
- Base pay rate is $54,880 per year, plus commissions and bonuses governed by a compensation plan. Assistant Marketing Managers have targeted annual earnings of $98,000 per year, with some Team Members earning substantially more based on their individual performance
- Medical, Dental, and Vision insurance from Day One
- Generous Paid Time Off Program including Paid Sick Days and Parental Leave
- 401k savings plan with company match, Life insurance, Company stock purchase program
- Tuition reimbursement for continuing education on job related degree and certification programs
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
Responsibilities
Schedule Details:
Our Marketing Manager will work a flexible schedule to include weekends and holidays.
As an Assistant Manager Marketing, you will be responsible for:
- Lead, coach, and develop a high-performing team of Marketing Representatives through ongoing training, mentorship, performance feedback, and accountability.
- Serve as the primary escalation point for guest concerns, resolving complex issues with professionalism, compassion, and a commitment to exceptional service.
- Drive team performance by managing lead flow, tracking important measurements, and supporting the achievement of budget, regional, and company goals.
- Ensure team members deliver accurate information, consistent messaging, and outstanding service through quality assurance, communication standards, and scripting compliance.
- Foster a culture of accountability by ensuring adherence to company policies and procedures, conducting performance management conversations, and supporting employee development.
- Partner across departments to develop and enhance processes that improve communication, streamline team handoffs, and improve operational results.
- Facilitate ongoing training initiatives to communicate company updates, benefits, procedures, and performance expectations.
- Champion a world-class brand presence by upholding brand standards across guest interactions, marketing collateral, and physical environments.
- Evaluate business needs, operational challenges, and process improvements to make sound decisions and efficiently implement change initiatives.
- Lead with integrity, professionalism, and sound judgment while consistently supporting the needs of both team members and guests.
- Contribute to departmental success by taking on additional projects and responsibilities that support organizational objectives.
Qualifications
What We Are Looking For
- Minimum 3 years of customer service, guest experience, or hospitality-related experience.
- At least 2 years of supervisory experience leading, coaching, and developing team members.
- Validated ability to resolve complex guest, customer, or vendor concerns while maintaining a high level of professionalism and service.
- Strong verbal and written communication skills with the ability to effectively engage guests, team members, and business partners.
- Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
- Demonstrated ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- High school diploma or equivalent.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.
Preferred Qualifications
- 3+ years of leadership experience developing teams and driving performance.
- Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
- Bachelor's degree in Business, Hospitality, Marketing, or a related field.
- 3+ years of management experience with responsibility for team development, performance management, and operational results.
- Shown success leading teams in a customer-focused, goal-oriented environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
